Ambucor Health Solutions (www.scottcare.com/ambucor), a division of The ScottCare Corporation, is a provider of consultative and contracted labor services for Ambulatory ECG and Cardiac Implantable Electronic Device (CIED) monitoring for cardiology practices and hospitals that are focused on providing the highest quality of care while retaining ownership of the clinical services that they offer. Ambucor’ s business model enables providers to utilize 24/7/365 state-of-the-art ambulatory monitoring technology and labor services to improve clinical outcomes and increase patient satisfaction.

BASIC PURPOSE/SCOPE

To participate in entry-level healthcare management of individuals with cardiovascular implanted electronic devices. Position responsibilities include managing assigned accounts, ensuring all patients within an account are active, maintaining compliance with schedule, and ongoing technology-based care. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage assigned customer accounts daily.
• Check account schedule daily and perform appropriate schedule management responsibilities via OneView CRM and heart software.
• Accurately enroll patients into each account daily.
• Maintaining communication with administrative staff and technicians at customer accounts.
• Perform patient transfer and deactivation upon physician request for each account.
• Perform routine interrogation management for each account.
• Maintain inter-and intra-office communication to support patient care, patient compliance, and management.
• Demonstrate the ability to call the patient for reminder transmissions.
• Troubleshoot customer questions concerning devices.
• Indicate when sessions have been reviewed to trigger the need for data to be reported on.
• The CIED Technician I will be expected to process the required number of patient encounters based on the assigned account.
• Perform other duties as assigned.

DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

• High School diploma required.
• Bachelor’s degree in the healthcare-related field or biomedical technology preferred.

Necessary Knowledge, Skills, and Abilities:

• Knowledge of Cardiac Rhythm Device technologies.
• Ability to enter patient data with minimal errors.
• Excellent problem-solving skills.
• Excellent verbal and written communication skills.
• Solid attention to detail.
• The ability to think logically and critically.
• A helpful and positive attitude.
• Ability to learn quickly and work well with others.

PHYSICAL DEMANDS

CIED Technician I will be walking, standing, twisting, bending, squatting, climbing, and kneeling intermittently, and sitting continuously daily. They will be required to reach or work below shoulder level. CIED Technician must be able to lift and move up to 5 lbs.

WORK ENVIRONMENT

CIED Technician works primarily indoors in an office environment where temperatures fluctuate, and the noise level is typically moderate.

PERFORMANCE METRICS

• All enrollments completed within 5 days of receipt.
• All scheduled transmissions are to be completed within 24 hours of receipt.
• Perform a minimum of 60 patient compliance calls per scheduled shift.