• Serve as the primary contact for Ookla's top-tier customers, ensuring their needs are promptly addressed
• Primary focus will be on large enterprise clients; ensuring that they get value from Ookla products and services.
• Cultivate and strengthen relationships across customers' business and technical domains
• Educate, train, and support clients to optimize their utilization of our product suite
• Resolve customer queries and issues promptly, escalating when necessary within Ookla
• Engage with Director and C-Level executives to support their business objectives
• Actively develop and grow relationships across your customer’s business and technical organizations
• Collaborate internally with sales teams to assess account health and identify growth opportunities, aiding in pre-sales activities
• Advocate for customer requirements within Ookla, representing their interests
• Participate in customer meetings as requested, whether onsite or remote
• Continuously expand your knowledge and application of new technologies to support customer growth
• Strategically address business, product, and technical challenges to help customers leverage Ookla's data products

• 5-10 years of enterprise-level technology-related support or account management experience
• Strong customer focus with a bias for action
• Proficiency in establishing and nurturing relationships across customer organizations
• Exceptional technical problem-solving skills with an ability to adapt quickly to new technologies
• Experience with data analytics tools such as Tableau, SQL, and advanced Excel functions are required
• Experience visualizing big data to demonstrate value and quality to customers
• Familiarity with internet, cellular, and broadband technology and infrastructure
• Experience with and understanding of fixed delivery technologies: Fiber, DOCSIS, DSL, etc
• Self-motivated with a history of timely execution and follow-through
• Excellent verbal and written communication skills, with the ability to engage effectively across all organizational levels
• Familiarity with Ookla's product offerings or similar technology-based products is advantageous
• Willingness to travel regularly for client meetings and corporate functions
• Global business experience preferred, with a focus on international customer support
• Technical program or project management experience is beneficial
• B.A./B.S. degree or equivalent, Master’s degree or international business education a plus

Benefits:

We care deeply about each other and the work we do, and our perks are just one way we demonstrate this. We offer a comprehensive benefits package, including (but not limited to):

• 401(k) matching
• Unlimited PTO
• Employee Stock Purchase Plan options
• Health/dental/vision insurance coverage
• Wellness benefits (Calm app, gym reimbursement, ERG groups, etc)
• Employee Assistance Programs (EAP) (mental health, financial advice, legal guidance, and more)
• Maven Fertility options
• Pregnancy support
• Pet insurance
• Enhanced parental leave
• Disability coverage

We care deeply about each other and the work we do, and our perks are just one way we demonstrate this. Ookla has great benefits including competitive compensation and paid time off. We make sure you have the best hardware, software and tools available for you to do your work.

If you’re passionate about joining the work we’re doing, we welcome your application and encourage applicants with both traditional and non-traditional experience that makes them an excellent candidate for the role. We strongly believe diversity of all kinds makes us better. We are an equal opportunity employer actively working to build an inclusive workforce at all levels of the company. [Read our latest diversity report from our parent company here.]

We want to ensure candidates have everything they need throughout our application and hiring process. If you have any individual needs related to disability or accessibility, we encourage you to contact and let us know how we can best accommodate you.