Industrial Info Resources is the leading market intelligence firm in the US. We provide unparalleled information in all 12 sectors of industry to our clientele. Founded in 1983, we have been offering “best in class” services to clients all over the globe and to all our employees. IIR offers competitive benefits and compensation. Our IIR Energy team is looking to add a Customer Service Representative to their team to assist in client services. If you are a motivated self-starter IIR is a great company for you. 

• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services. 
• Answer and aid clients on the Member Service hotline. Answer customers' questions about products, prices, availability, product uses, and credit terms. 
• Emphasize product features based on analysis of customers' needs, and on technical knowledge of product capabilities and limitations. 
• Prepare sales contracts for renewal orders, submit orders for processing and arrange for billing. 
• Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations. 
• Assist in preparation of sales presentations, emails and proposals that explain product specifications and applications. 
• Demonstrate and explain the operation and use of products. Train individual client users (primarily remotely) on web tools and product usage by delivering clear and easy class instructions, communicating difficult concepts well, and maintaining professional presentation skills. 
• Provide customers with ongoing tier-one support needs. Co-ordinate or refer customers to designated departments to resolve customer grievances and attend to customer needs. 
• Attend sales meetings and tradeshows (up to 10% travel). 
• Complete expense reports, sales reports, and other paperwork. 
• Complete product and development training as required. Successfully pass related certification exams. 
• Maintain customer records using automated systems and keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. 
• Check to ensure that appropriate changes were made to resolve customers' problems. 

• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Business Acumen - Ability to grasp and understand business concepts and issues.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Interaction - Ability to take care of the customers’ needs while following company procedures.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Reliability - The trait of being dependable and trustworthy.
• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Training - Ability to add value for our clients through product usage instruction.

• Education: Bachelor's Degree, Associates Degree. 
• Experience: One to two years related experience. 
• Computer Skills: Strong technical skills required including use of Microsoft Suite products and the ability to quickly learn new software tools. 
• Certificates & Licenses: None. 

Job Summary