• Adhere to all company standard operating procedures.
• Maintain Company Safety and Sanitation Standards.
• Report any incidents of theft, vandalism, or violations.
• Comply with all state and federal liquor laws.
• Comply with all safety and local health department procedures as well as company and/or departmental policies/procedures.
• Monitor potentially intoxicated and/or disruptive guests and promptly bring to a manager’s attention.
• Record and report any equipment failure and/or safety hazards to a manager immediately.
• Clean all spills and waste immediately.
• Appear in uniform for all shifts at scheduled time.
• Consistently maintain a professional, neat, well-groomed appearance, posture, and hygiene adhering to the company standards

• Provide a friendly and personal experience with a willingness to engage and interact with guests.
• Provide guests with venue information, directional information, and up to date menu.
• Greet all guests promptly, with a friendly and upbeat attitude.
• Recognize and cultivate regular guests and repeat business.
• Acknowledge and greet all guests and offer to help in any capacity within your means.
• Inform management of any complaints, comments or incidents.
• Listen empathetically to guest complaints and be respectful at all times.
• Outgoing personality, friendly, demonstrates enthusiasm and professionalism.

Job Responsibilities

• Greeting and Seating Guests: Welcome guests as they arrive at the restaurant, warmly and professionally. Escort them to their designated tables or waiting areas, ensuring a smooth and efficient seating process.
• Reservation Management: Manage reservations, either through phone calls or online platforms, and record accurate details such as party size, special requests, and specific seating preferences. Coordinate with the restaurant staff to ensure timely table availability and accurate reservation management.
• Queue Management: Maintain a well-organized waiting list during peak dining hours, accurately estimating wait times and providing guests with updates. Efficiently manage seating arrangements to optimize table turnover and guest satisfaction.
• Customer Assistance: Provide information to guests regarding menus, daily specials, and restaurant promotions. Answer guest inquiries regarding restaurant policies, services, and facilities. Assist in addressing any initial concerns or issues that guests may have, escalating matters to the appropriate staff when necessary.
• Table Assignments: Assign tables to waiting staff based on section rotation and customer preferences, ensuring fairness and optimal workload distribution among servers. Collaborate closely with the restaurant team to ensure smooth coordination between front-of-house and back-of-house operations.
• Maintaining Cleanliness: Regularly inspect the dining area to ensure cleanliness, proper table setup, and appropriate ambiance. Coordinate with the support staff to promptly clean and reset tables, ensuring a comfortable and welcoming environment for incoming guests.
• Special Requests and Accommodations: Attend to special requests such as arranging seating for large groups, accommodating guests with specific needs (e.g., high chairs, accessibility requirements), or handling celebrations or special occasions. Liaise with the management and staff to meet these requests to the best of the restaurant's ability.
• Guest Satisfaction: Continuously strive to exceed guest expectations by providing exceptional customer service. Monitor guest feedback and promptly address any concerns or complaints, ensuring a positive dining experience. Seek opportunities to personalize interactions and create memorable moments for guests.
• Collaborative Communication: Maintain open and effective communication with restaurant management, servers, kitchen staff, and other team members. Update colleagues on table availability, special requests, and any pertinent information that may impact guest service.
• Adherence to Policies and Procedures: Follow established restaurant policies and procedures, including health and safety guidelines, to ensure a safe and compliant working environment. Comply with reservation and seating protocols, cash handling procedures, and any other applicable operational guidelines.

EDUCATION/REQUIREMENTS:

• High School Diploma preferred.
• 18 years of age.
• Must be able to push and lift up to 25 lbs.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.
• Work as a team, stay organized, multi-task, and prioritize.
• Proficient in Windows Office, Microsoft Office, Mac OSX, POS systems

SKILLS:

• Demonstrate a positive attitude at all times.
• Clear and effective communicator.
• Strives in a team work environment.
• Ability to handle a fast-paced environment, while maintaining composure and staying focused.
• Anticipate the needs of the guests and coworkers.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must be able to read the computer monitors.
• Must be able to print legibly for guests to read.
• Must be able to move quickly through work and set the pace in the office and/or venue.
• Must be able to sit and/or stand for extended periods of time.
• Must be dexterous and able to participate in all service aspects.
• Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary.
• Must be able to push and lift up to 25 lbs.
• Ability to use hands to handle, or feel objects, tools or controls.
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Work varied shifts to include weekends and holidays.
• Work may be performed in small areas and varying conditions of temperature, lighting and air quality.
• Work environment is subject to varying levels of noise and crowds, the severity of which depends upon guest volume.
• Work inside during all times of the year as needed based on business volumes.
• Fast paced, high volume, high energy and loud working environment.
• Small to Medium office environment.
• Must be flexible on shifts and days off to include weekdays, weekends and holidays.
• The venue is to be cleaned after hours when the venue is closed and not in operations.