Description

 Work at Evergreen Treatment Services and make a difference in our community!

• ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values .
• Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.
• Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work.

This dynamic position plays an important role in helping ETS accomplish our mission!

Job Summary: 

The Treatment in Motion (TIM) Behavioral Health (BH) Supervisor is responsible for organizing, planning, leading, and directing clinical and supervision activities for the King County TIM Program while in accordance with ETS policies and procedures. This position is accountable for daily operations and oversight of behavioral health (BH), population health and patient care delivery, and participates as a member of the care team in maintaining continuity and quality of patient care. This supervisor contributes to organizational operations and supports the mission by fostering interdepartmental communication/collaboration, and demonstrates a high level of ability in leadership, supervisory skills, problem solving, patient advocacy, community outreach and public relations. 

• The position is full-time onsite, the location is at ETS' Seattle Clinic and ETS' Seattle Mobile Medication Unit (in downtown Seattle).
• The pay range for this position is $80,000 - $90,000 per year. ETS strives to achieve pay equity and transparency as part of our goal to create an equitable workplace.
• The hours are Monday through Friday, 5:30 AM - 2:00 PM; Saturdays as need. (Our clinic is open on Saturdays.)
• This position reports to the Behavioral Health Operations Manager.

What you contribute to this role – Responsibilities:

• Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.
• Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.

Operations

• Supervises and evaluates the TIM BH operations, programs and resources to assure the safe and appropriate delivery of therapeutic patient care. 
• Ensures that all activities are conducted timely and cost-effectively and in compliance with organizational values, professional standards, internal policies, and applicable regulatory requirements. 
• Participates in the development and implementation of new clinical systems/programs to enhance/expand existing services and raise the standard of care for the patient population served. 
• Ensures that work activities, productivity, and/or quality indicators are documented in accordance with ETS guidelines. 
• Oversees the resolution of daily counseling, case management, administrative, and operational issues in collaboration with program leadership.
• Monitors/troubleshoots service recovery and other escalated concerns and resolves within defined scope of responsibility. 
• Collaborates with other departments to address and resolve problems, share information, and enhance overall effectiveness/productivity. 
• Communicates significant information to department manager and others in a timely and appropriate manner.
• Engage with community partners to develop referral pathways to enhance patient care and drive incoming referrals to ETS services.
• Design and execute comprehensive outreach strategies to engage community members, organizations, and stakeholders.
• Plan and organize events, workshops, and informational sessions to foster relationships and gather input from diverse community groups.
• Identify potential partners, including local businesses, nonprofits, government agencies, and community groups, to collaborate on joint initiatives.
• Establish and maintain productive relationships with key stakeholders through regular communication and networking efforts.
• Negotiate, in collaboration with TIM leadership, partnership agreements and MOUs outlining roles, responsibilities, and objectives to ensure alignment and mutual benefit.
• Conduct needs assessments and community surveys to identify gaps in services and areas for improvement.
• Work with internal teams and external partners to develop and implement innovative programs and services that address identified needs.
• Monitor and evaluate the effectiveness of community-based supports, gather feedback from participants, and make adjustments as necessary to optimize outcomes and impact.

Outcome Measures & Care Team Management

• Participates, as a key member of the management team for the TIM department in the development of strategies, initiatives and programs addressing matters such as: provision of new services, standardization of procedures across the organization, maximizing resources, improving cost-effectiveness of clinical services provided, enhancing patient outcomes/satisfaction and other issues of similar complexity and consequence.
• Define expected outcomes and KPIs for care teams for their assigned populations.
• Regularly review and maintain patient registries to ensure appropriate placement.
• Identify, develop, and/or schedule population-based training plans.

Staff Management and Development

• Plans, manages, and evaluates the work of TIM BH staff in accordance with the content, spirit and intent of applicable internal/external regulations and standard for human resource management. 
• Ensures that employees are qualified and properly trained to perform assigned job duties. 
• Holds regular staff meetings and keeps employees apprised of all matters relevant to successful job performance. 
• Makes employment decisions, establishes performance standards, and evaluates employee performance.
• Educates, guides, counsels, and develops staff and addresses performance management concerns and technical issues elevated by staff as beyond their scope of authority.
• Periodically determine workload requirements, adjusts staffing assignments to meet workload and care demands.
• Triage issues as appropriate to department leadership or appropriate provider in the larger patient care team.

Regulatory Compliance

• Ensures all aspects of operations are conducted and documented in compliance with relevant internal policies, standards/procedures, and applicable regulatory requirements.
• Assesses on a continuous basis, services, patient outcomes, quality control, patient satisfaction, staffing needs and operational effectiveness to ensure optimal care and delivery. 
• Ensures that internal controls are sufficient to provide accurate complete and compliant programs and processes. 
• Identifies need for changes in standards, programs and services and develops recommendations for consideration by the Behavioral Health Operations Manager.

Budget

• Participates in annual budget planning and administration relative to assigned responsibilities. 
• Identifies adequate staffing levels for appropriate coverage to meet budgetary and operational objectives. 
• Monitors work schedules and staffing levels to meet budgetary requirements. 
• Monitors and approves expenditures within defined scope of responsibility. 
• Explains variances and addresses in a timely manner. 
• Informs Manager (Behavioral Health Operations Manager) of all issues with potential for budgetary impact.

Performance/Quality Improvement

• Works with management team to ensure the application of consistent operational and clinical practices. 
• Assesses the strengths and areas of opportunity of the assigned BH service areas to identify opportunities and provide recommendations to Manager (Behavioral Health Operations Manager) for new quality/performance improvement initiatives. 
• Implements new processes and ensures that performance improvement activities are conducted in a timely and effective manner. 
• Ensures staff receives the necessary on-site training and consultation to enhance their understanding of quality/performance improvement initiatives.
• Manages review of data to identify performance improvement opportunities and makes recommendations for professional or program change.
• Maintains outcomes data to determine effectiveness of interventions.
• Regularly conducts patient outreach through direct contact, surveys, or other means to determine the needs and wants of patient populations.

Note: New and/or different duties and responsibilities may be assigned to this job at any time . 

Requirements

What you bring to this role – Qualifications:

License and Certification:

• Washington State Department of Health Substance Use Disorder Professional (SUDP) certification is required, as defined by WAC 246-811-025
• Must be an approved Licensed Social Worker Supervisor, as defined by WAC 246-809-334

Education and/or Lived Experience:

• At least 5 years' prior work experience as a Substance Use Disorder Professional is required.
• 3 years of previous Supervisor experience is required is preferred.
• Bachelor’s degree in social sciences, psychology, or related field required. Masters preferred.
• Community-based outreach/case management experience is required, 5 years is preferred. 
• Clinical knowledge/experience specific to population health management preferred.
• Individuals with lived experience related to ETS patient populations are highly desirable.

Knowledge and Skills

• An understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
• Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
• Strong interpersonal skills and verbal/ written communication skills. 
• Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
• Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
• Flexible team player, with excellent attention to detail.
• Ability to maintain confidentiality and use discretion when handling highly sensitive information.
• Ability to set boundaries, resolve conflict and de-escalate issues.
• Computer literate, with basic knowledge of Microsoft Office Suite, electronic medical records systems, as well as a high level of initiative in keeping current with technological change

 Additional Essential Information:

Physical Requirements:

• The employee is regularly required to be on their feet: standing, walking, and kneeling; occasionally to climb balance, stoop or crouch and crawl. They will regularly be in communicating with program participants while coordinating the clinic milieu. In addition, the position frequently requires the employee to work outside in inclement weather. Additionally, the employees is required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms and talk or hear.
• The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.

Equipment Used:

• Computer, photocopier, fax machine, phone, and cellphone.

Inclusivity and Reasonable Accommodation:

• Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
• ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.

 Check Out ETS’ Excellent Benefits - Part of Your Total Rewards Package in this Role! Key Benefits:

• Medical and Dental benefits, as well as voluntary Vision benefits.
• 403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA.
• Basic Life/ADD/FSA tax saving accounts for health and dependent care.
• Employee Assistance Program (EAP), voluntary long-term disability coverage.
• Vacation (starting at 2 weeks/year at 6 months), Sick leave (24 days/year at 6 months).
• Mental health leave (12 days/year).
• Holidays (12 days/year) and one Floating Holiday per year.

Exceptional Perks:

• Wellness stipend ($50/month) to use for wellness benefits such as massage, fitness classes, gym membership, meditation, therapy, park passes, etc.
• Transportation stipend ($40/month) and mileage and parking reimbursement when traveling.
• License renewal reimbursement (variable) and tuition/training assistance (variable).
• Referral bonus ($100/$250) and sign-on bonuses for some positions at certain times.
• Longevity awards ($50 - $750 over milestone anniversaries, and for REACH programs).
• Discounts for Woodland Park Zoo, Verizon Wireless, and Corporate Shopping.
• Professional development: ETS is committed to supporting all staff on their career paths so that ETS is a place to join and contribute fully in the short term and also grow and thrive long-term.

Explore Working at ETS and Apply for This Position!

• To learn more about ETS, visit our website at www.evergreentreatment.org.
• To apply for this position, click here. ETS HR staff will respond to your application soon.

Evergreen Treatment Services acknowledges that we are on the traditional land of the first people of Seattle, the Duwamish People past and present and honor with gratitude the land itself and the Duwamish Tribe