We're seeking a Dynamic, Motivated and Passionate Customer Service Representative!

Looking for a rewarding career in Customer Support? Join our team at A-Max and be a part of a fast-growing company that values its employees.

We are a Florida based HVAC company expanding rapidly nationwide through new franchise locations.

We are looking for highly motivated Customer Support and Sales Representatives that enjoy interacting with people. This is a long term, stable, full-time office position.

Key Responsibilities:

• Provide exceptional customer service via phone, email, and text.
• Assist clients with scheduling HVAC services, maintenance, and repairs.
• Coordinate with technicians to ensure timely and efficient service.
• Maintain accurate records of customer interactions and transactions.
• Determine appropriate actions for timely resolution.
• If needed, will interact with customers to resolve receivable issues.
• Proactively contacting customers to ensure customer satisfaction and a commitment to pay.

Requirements:

✅ Excellent communication and interpersonal skills.

✅ Strong problem-solving abilities and attention to detail.

✅ Ability to multitask and thrive in a fast-paced environment.

✅ Proficiency in computer systems and software applications - CRM and CSR software

✅ Ability to prioritize work activities based upon financial impact to desired business goals.

✅ Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

✅ Contribute to our team's success by fostering a positive and collaborative environment

Preferred skills:

Familiarity with HVAC systems and terminology.

Experience with HouseCallPro

Longevity in previous positions

If this sounds like you and you're looking for a stable career in a dynamic and fun team environment, with lots of opportunities for growth, apply today!

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• Professional development assistance
• Referral program

Experience level:

• 1 year
• 2 years
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• If we choose to work with you when would you be ready to start?
• Please summarize your previous customer support experience? How long was it and in what industry?
• Do you have experience working in HVAC (or home service) companies? (required*)

Experience:

• HVAC: 1 year (Preferred)
• Customer service: 1 year (Required)

Ability to Commute:

• Boca Raton, FL (Required)

Work Location: In person