Looking for a rewarding career in Customer Service? Join our team at A-Max and be a part of a fast-growing company that values its employees.

We are a Florida based HVAC company expanding rapidly nationwide through new franchise locations.
We are looking for highly motivated Customer Support Representatives that enjoy interacting with people and solving problems. This is a full-time office position. It mainly entails answering inbound calls, booking appointments, and providing support to our technicians that are en route.

Benefits for you:

• Competitive commission and bonus structure
• Various opportunities for professional growth
• On-the-job training
• Positive work environment

Key Responsibilities:

- Respond to customer inquiries in a timely and professional manner, via phone, email, and chat
- Make inbound and outbound sales calls.
- Data entry (Enter and modify work orders)
- Set up appointments for new and repeat customers
- Dispatch technicians and provide support
- Follow-up on completed service calls to ensure the quality of work
- Review invoices.
- Other administrative tasks as needed.

Key Requirements:

- Minimum 1-2 years of customer support or sales experience
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Familiarity with CRM systems and practices
- Experience working in HVAC desired but not a requirement
- Bilingual (or native) English skills

If you're passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: $40,000.00 - $65,000.00 per year

Benefits:

• On-the-job training
• Professional development assistance
• Referral program

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• If we choose to work with you when would you be ready to start?
• Please summarize your previous customer support experience? How long was it and in what industry?
• Do you have experience working in HVAC (or home service) companies? (required*)

Experience:

• HVAC: 1 year (Preferred)
• Customer service: 1 year (Required)

Ability to Commute:

• Pompano Beach, FL (Required)

Work Location: In person