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Job Overview: We are seeking a Customer Representative to join our team. As a Customer Representative, you will be the first point of contact for customers, providing exceptional service and resolving inquiries. Duties: - Interact with customers via phone, email, and in-person to provide information about products or services - Resolve customer complaints or issues in a professional and timely manner - Upsell products or services to increase revenue - Input and maintain customer information in the database - Analyze customer data to identify trends and improve service - Maintain a high level of phone etiquette and professionalism Experience: - Proficiency in English and Spanish languages preferred - Previous experience in customer service or sales is a plus - Ability to upsell and cross-sell products effectively - Strong data entry skills with attention to detail - Multilingual abilities are advantageous - Excellent phone etiquette and communication skills Join our team as a Customer Representative to enhance your customer service skills and contribute to our company's success.
Job Type: Full-time
Work Location: On the road
Full Time
Business Services
$43k-54k (estimate)
05/11/2024
05/13/2024
alpha.com
BELLINGHAM, WA
1,000 - 3,000
1976
Private
ANDREW ZOGBY
$500M - $1B
Business Services
Alpha is a provider of power conversion and protection solutions for broadband, telecom and energy storage systems.
The job skills required for Customer Representative include Customer Service, Communication Skills, Attention to Detail, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Representative positions, which can be used as a reference in future career path planning. As a Customer Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Representative. You can explore the career advancement for a Customer Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Representative job description and responsibilities
Identify and assess customers’ needs to achieve satisfaction.
04/04/2022: Bradenton, FL
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
01/21/2022: Topeka, KS
Build sustainable relationships and trust with customer accounts through open and interactive communication.
04/05/2022: Spokane, WA
Provide accurate, valid and complete information by using the right methods/tools.
04/04/2022: Dothan, AL
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
03/14/2022: Lompoc, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Representative jobs
Customer service representatives need a high school education, on-the-job training and several soft skills.
04/01/2022: Syracuse, NY
Most customer service representative jobs require candidates to complete on-the-job training.
03/05/2022: Nassau, NY
Proven customer support experience or experience as a Client Service Representative.
04/01/2022: Salisbury, NC
Familiarity with CRM systems and practices.
03/29/2022: Fayetteville, AR
Flexibility in having different shifts and rotating schedules.
03/16/2022: Richmond, VA
Step 3: View the best colleges and universities for Customer Representative.