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Help Desk Manager
The IT Help Desk Manager is responsible for ensuring the successful ongoing operation of the enterprise service desk for that respective shift, including incident management and reporting, adherence to SLA’s, interfacing with management across all levels, setting outstanding customer service expectation, timely field communication, root-cause analysis, performance and process improvement and frequent statistical performance monitoring and reporting.
The IT Service Desk Manager must be an excellent communicator, leader, and decision maker, coordinator of critical issues and driver of solutions who excels in a fast-paced environment and provides unparalleled support to the end user base.
Requirements
Help Desk Manager
BS Degree or equivalent experience in Information Systems, ITIL Certification and HDI certification preferred with proven experience tracking Service Desk metrics, reports, and supervisory experience.
All qualified applicants will receive consideration for employment without unlawful discrimination based on race, creed, color, national origin, sex, age, disability, marital status, citizenship status, sexual orientation, or affectional preference or that it is an equal employment opportunity employer.
Job Types: Full-time, Contract
Pay: $45.00 - $55.00 per hour
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Work Location: Hybrid remote in New York, NY 10041
Contractor | Full Time
Business Services
$118k-150k (estimate)
04/25/2024
08/21/2024
ceoissi-syr.com
East Syracuse, NY
<25
Business Services
The job skills required for IT Help Desk Manager include Help Desk, Customer Service, Service Desk, Communication Skills, Mentoring, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Manager. Select any job title you are interested in and start to search job requirements.