This is a full-time management position, with a focus on facility operations, computerized maintenance management system, asset management, energy conservation, engineering review, risk management, property aesthetic, and customer experience. Responsibilities include overseeing the entirety of the MIT Museum space including, preventative maintenance program management, managing all building components (including HVAC, plumbing and electrical systems), managing contractors and vendor relationships, administering contracts, supervising contract maintenance, engineering, and maintaining the aesthetic of the facility, and maximizing the customer experience.

QUALIFICATIONS:

General familiarity with public area and back of house risk areas of a high-traffic destinations around property and measures used to reduce risk and maximize the customer experience in these areas:

• Ability to initiate and lead safety and risk management meetings.
• Comfort level with initial response and report management of customer incidents.
• Ability to work a rotating schedule, nights and weekends for games, concerts and events.
• Ability to manage, monitor and develop subordinates to ensure the smooth operation of the property.
• Ability to read and interpret blueprints and property plans.
• Must be able to inspect the property on a daily basis.
• Must be able to cope with shifting priorities, difficult situations and deadlines.
• Must be able to respond to the property 7 days a week, 24 hours a day to handle emergencies. We have a strong preference for permanent residency within a 30-minute drive of the Foxboro location.
• Must be highly organized.
• Computer proficiency with Excel, Word, Outlook and PowerPoint.
• Familiarity and experience with CMMS computer-based work order systems.
• Familiarity and experience with BMS computer-based software – specifically Siemens.
• Familiarity working in and overseeing unionized employees to maximize productivity and service levels.
• OSHA, EPA, and other regulatory training and experience is preferred.

REQUIREMENTS:

• B.A. or B.S. degree or equivalent experience.
• 3 - 5 years’ prior facilities management experience, preferably in a commercial office or life sciences setting
• Excellent communication skills - verbal and written.
• Excellent interpersonal skills, ability to manage customer, staff, contractor, and city/state relationships.

JOB RESPONSIBILITIES:

• Responsible for driving and managing all aspects of the aesthetic of the facility and maintaining a consistently high customer experience.
• Utilizes the CMMS system and other operational platforms to efficiently manage the operations of the property. Responsible for the integrity of information in these systems and databases, and ensuring these tools are fully utilized in the responsible campus.
• Responsible for minimizing the utility utilization at the property, including electricity, natural gas, water, sewer, steam, and other externally-provided resources which are critical to the operation of the facility in a way that doesn’t compromise the other operational goals of the customer.
• Supervises and oversees the engineering, and maintenance functions, including walk-throughs, meetings and work orders.
• Maintains a responsive open-line of communication with the client at all levels, including handling client complaints, operational considerations and regular fire and life safety system.
• Inspects the interior/exterior of the buildings on a daily basis and follows up on any deficiencies noted.
• Attends weekly staff meetings and daily customer service sessions.
• Holds bi-weekly operational meetings and follows up on action items.
• Provides regular monthly reviews of property incident reports and trends and implements appropriate programs to minimize incidents of risks within the facility.
• Ensures compliance with all safety programs, including OSHA, EPA, and other regulatory requirements. Maintains all State and Federal required reports and safety documentation for the campus.
• Manages and oversees any on-site equipment or asset inventory.
• Attends regular property management meetings, as required.
• Attends required training classes and programs, as appropriate.
• Other duties as assigned.

About Us

UG2 is committed to delivering the highest standard of facility services and solutions in the commercial, corporate, education, retail, public venue, healthcare, life science and industrial markets.

We lead in our industry by understanding yours.

Developing long-lasting partnerships means offering more than unmatched management expertise. It means having a deep knowledge of your business and a thorough understanding of your goals. This unique combination enables us to customize our services and tailor our approach to meet your goals and objectives.

At UG2, our vision is to set the new standard of excellence – and create the next generation of leadership in the facility services industry. By working as an extension of your team, we are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace.

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles and Sunnyvale.

www.ug2.com

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