Summary: Responsible for all operational functions of the Bank's back-office processing, which includes item processing, exceptions processing, ACH, wires, lockbox, and online banking. Ensures fraud mitigation and controls are in accordance with policy and procedures. Implements new fraud mitigation process as needed. Takes lead in troubleshooting and managing critical issues as they arise. Develops, coaches up, and retains talent. This position works closely with the SVP of Electronic Banking to identify and implement improved processes and procedures, for all areas of the department by researching new technology and systems that will allow BankFinancial to meet the ever-changing needs of our customers.

1. Oversees the daily activities and duties of the Electronic Banking Department, while ensuring timely processing, meeting audit and regulatory requirements, and satisfying internal and external customer demands.
2. Manages all products and services related to Treasury Management and Electronic Banking.
3. Evaluates and implements risk controls as it relates to Treasury Management and Electronic Banking.
4. Ensures that vendor and system performance, turnaround time, and service levels are maintained in accordance with service level agreements for all products.
5. Ensures all activities related to check processing are handled timely and according to audit and regulatory requirements. This includes, but not limited to, inclearing and outclearing items, exception check processing and their timeframes, delivery of notices, branch balancing, processing check deposits from branches, and retrieval of images and reports from systems such as Remote Deposit Capture and Positive Pay.
6. Ensures that daily, weekly, and monthly balancing related to critical financial activity is accurately performed on schedule.
7. Ensures that the department is compliant with regulatory and audit requirements, as well as policies and procedures. Monitors adherence to established daily and monthly controls including OCC notifications .
8. Serves as a backup for all department functions including GL balancing, Item Processing, ACH processing, Lockbox, Wires, Online Banking and Cardholder services.
9. Establishes, evaluates, and implements departmental procedures and policies where needed.
10. Develops managers, supervisors, and associates within the team. Motivates associates to develop and grow within the department. Identifies training needs and schedule associates appropriately. Cross-trains of other associates to ensure adequate back-up.
11. Monitors fraud processes to minimize risk to the Bank. Enhance process when needed. Coach associates to monitor fraud. Review fraud process and report on status.
12. Oversees Quality Control team and ensures controls are being followed. This includes, but not limited to, daily review of account opening and account modifications, escheatment of abandoned property, tax withholding, and other reviews.

BankFinancial is an Equal Opportunity Employer (minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity)

• Bachelor of Arts in Business and Administration preferred, but not required
• Five (5) years management experience
• Two years' experience in Item Processing, Online Banking, ACH, and Wire Transfers
• Experience in banking operations; Accounting/finance and fraud experience would be preferred.

• None required.
• Accredited ACH Professional (AAP), National Check Professional (NCP), or Certified Treasury Professional (CTP) preferred.