On-site Shift M-F 10:00 - 7:00 pm EST
Basic Function:
Provides customer care support by assisting customers through processing orders, enhancing incoming orders, and coordinating with other departments. Supports the Customer Care and field team in achieving goals under the Customer Care Manager.
Responsibilities:

• Processes and enhances orders utilizing telephone, computer, and interpersonal interactions according to internal procedures.
• Verifies warranties as well as, enters complaints, feedback and issues authorizations for returns in computer system, solves invoice queries, produces credit notes when required and follows up on them.
• Provides pricing and availability to the customer by referring to product price list and quoting prices or by faxing the prices to customers.
• Enters customer information into CRM system and are responsible for customer interactions.
• Generates communication with field sales and other departments through CRM system regarding customer behavior and orders.
• Communicate with customers via incoming calls, outgoing calls, email, webchat and others.
• Provides a superior customer experience through excellent written and verbal communication according to our ssur's quality assurance standards.
• Accurately processes orders same day as received from customer.
• Maintains product and technical knowledge by actively participating in ongoing training and development courses.
• Maintains professional relationships with internal and external customers.
• Utilizes Microsoft Office products (Windows, Word, Excel, and Access) and Navision in daily activities.

General:

• All employees must be aware, have knowledge and shall have received general training in Quality requirements of ssur. Training takes place in the Onboarding process and in New Employee Orientation. More specific Quality training is job specific.
• Exercises good use of company funds and property within the set guidelines. Maintains an honest and professional attitude as the company's representative at all times.
• Contributes to a safe working environment by maintaining own workspace and reporting any potential hazard.
• Adhere to Company's safety rules.
• Adhere to Company Values - Honesty - Frugality - Courage
• Perform other duties as requested.

Qualifications:

• High School graduate with 2 years' experience in customer service.
• Intermediate level proficiency on the usage of Microsoft Office Products.
• Basic knowledge of accounting terms and transactions desirable.
• Basic medical terminology desirable.

The US base salary range for this full-time position is $16.38 - $19.80 benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Benefits we offer:

• Referral Bonuses
• Paid Sick and Vacation time
• We provide a flexible work environment to offer work/life balance
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Wellness Program - Save up to 30% in your medical premiums
• Company Paid Life Insurance
• Affordable Short- & Long-Term Disability Insurance
• Affordable Accidental and Critical Illness Insurance
• 10 Paid holidays
• Give Back Program - Paid time off to Volunteer
• Tuition Reimbursement
• Annual Performance Reviews
• And Much More...

ssur is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Important Warning: Beware of fraudulent recruiters impersonating ssur. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. ssur will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official ssur website at https://www.ossur.com/global/about-ossur/careers-at-ossur