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We are looking for an enthusiastic, customer-focused individual to join our sales team at The historic Millennium Knickerbocker Hotel in Chicago, a AAA 4-diamond property part of Millennium Hotels & Resorts. The Catering Manager will handle proactive & reactive sales activities, adopting a total account management approach. This is a great opportunity for an individual wanting to expand their sales experience across multiple market segments and different customer groupings.
Keys to success:
· Work directly with Director of Sales and hotel management team to determine key needs for the business
· Identify opportunities and implement sales actions to address needs, developing new catering, group & transient business opportunities for hotel
· Develop existing client relationships to increase production from existing accounts
· Total account management of assigned account portfolio
Roles & responsibilities
· Research the market to identify potential companies and business opportunities for the hotel, making the most out of the market intelligence available (i.e. Agency360, Knowland, ZommInfo)
· Account manage assigned accounts, ensuring potential for hotel is identified and actions are implemented to secure business from these accounts; create Account Development Plans for top 10 accounts
· Conduct twenty-five sales appointments per week, which can be a combination of sales calls and face-to-face appointments (visits, site inspections, entertainment, networking)
· Develop relationships with all levels of client base, from bookers up to senior management
· Meet with existing and potential clients and carry out site inspections in an engaging and professional manner
· Follow-up- on sales enquiries promptly and focus on achieving a high level of conversion to definite business
· Respond to client enquiries, including contract rates requests (RFPs), group rates and general enquiries across all channels (i.e. Lanyon, Cvent, Meeting Broker, email, direct),
· Check availability for group enquiries, consult with revenue for pricing, prepare and send out sales proposals in a timely manner
· Issue contract to client upon confirmation, follow-up for signed return and deposit
· Meet with client to discuss final details of group/meeting/event
· Issue BEO and distribute to relevant hotel team members
· Maintain bookings, contacts and activities, record up to date in Delphi
Job Requirements
· Excellent customer service and communications skills, solution driven
· Ability to work independently with little supervision self-starter
· Knowledge of working with Delphi FDC System (a must)
· Manage challenging situations in a calm and professional manner
· Ability to assess and process information accurately, including essential mathematical calculations
Education:
College / university degree desired, or a combination of education and relevant work experience that provides the required knowledge, skills and abilities
Sign on Bonus: $500.00
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Experience:
Work Location: In person
Full Time
Accommodations
$59k-82k (estimate)
04/27/2024
08/23/2024
millenniumhotels.com
YPSILANTI, MI
7,500 - 15,000
1995
TERRY MC LEANE
$1B - $3B
Accommodations
The job skills required for Catering Manager include Catering, Customer Service, Networking, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Catering Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Catering Manager. Select any job title you are interested in and start to search job requirements.