Overview

The F&B Attendant is responsible for performing general cashier and serving duties in the resort cafes, while also preparing food orders. They are responsible for ensuring the standards of service in assigned outlets. The F&B Attendant must be able to perform a multitude of tasks throughout the day. A typical day will include setting up for service, directing guests, collecting payment of goods accurately, following cash handling procedures and closing duties. 

Responsibilities

• Takes guests orders using POS system
• Receives proper and accurate payment from guests
• Distributes appropriate change
• Accurately reports tips and hours each shift using proper documents
• Adheres to OLCC and Tamarack Resort policies and procedures
• Ensures bookkeeping policies and procedures are followed daily
• Assists chefs/cooks with food preparation
• Counts money in cash drawers at the beginning of shift and end of shift to ensure the amounts are correct and there is adequate change
• Serves guests food and beverages tableside
• Wipes down tables and ensures cleanliness of café
• Informs and promotes guests of daily specials
• Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages
• Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitation
• Familiarizes him/herself with menu
• Offers creative selling of products to guests
• Answers questions and/or makes recommendations on menus as needed
• Explains how various menu items are prepared, describing cooking methods and ingredients
• Takes into consideration any special request, dietary issues made by the guest
• Provides general resort information for guests
• Offers warm and sincere welcome/farewell for all guests of Tamarack Resort including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Restocks grab and go stations as necessary
• Up sells other resort services and amenities to guests
• Ensures final quality check on food and beverage prior to serving guests
• Addresses any guest issue promptly and with concern

Qualifications

• High school education required
• Prior hospitality experience preferred
• At least six months food & beverage experience preferred
• At least one year customer service experience preferred
• At least six months POS system experience preferred
• Must be 19 years of age or older
• Must be able to frequently lift and carry up to 10 lbs and occasionally up to 30 lbs