Overview

The Food & Beverage Manager is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. S/he will train and motivate staff to exceed goals. The Food & Beverage Manager shall strive to provide exceptional service to both internal and external guests at all times. The Food & Beverage Manager will be responsible for exemplifying the Terranea Resort Culture as well as promoting Tamarack Resort as both the Destination and Employer of Choice!

Responsibilities

• Maintains a commitment to customer service and guest satisfaction
• Leads and supervises the outlets team
• Prepares forecasts and reports and assists in the development of the food & beverage budget
• Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations
• Takes initiative to develop and execute new promotions, events, etc.
• Conducts monthly staff meetings to include ongoing training and safety classes
• Responsible for daily report input and log book entries
• Works with culinary to develop new food menus responsive of the local market
• Enforces high standards of hygiene and sanitation within the outlets
• Tracks payroll and revenue daily
• Ensures the security of monies, credit and financial transactions
• Establishes par levels for supplies and equipment
• Supervises the performance, attendance, attitudes, appearance and conduct of team
• Manages timely completion of performance appraisals
• Monitors time punches in UKG, ensuring accurate payroll for all associates
• Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance
• Develops and implements controls for expense management
• Implements strategies to continually improve revenues
• Assists with the development, training and inspiration of outlets staff for promotion
• Provides prompt follow-up to all guest concerns
• Assists the Executive Chef with the design and implementation of training programs
• Empowers team to exceed service standards
• Instills a calm, organized approach in all stressful situations
• Works with HR to recruit and hire staff
• Completes all proper new hire and termination paperwork
• Orders all necessary office supplies and ensures proper stocking levels
• Maintains a safe and pleasant work environment
• Ensures cleanliness of outlets’ storage rooms
• Promotes high associate morale
• Recommends discipline and/or termination when appropriate of team members
• Takes a proactive approach to coaching and counseling
• Attends appropriate resort, division and department meetings
• Resolves guest issues promptly and with great care and effectiveness
• Maintains a strong knowledge of hospitality trends, especially food & beverage
• Provides general resort information for guests
• Utilizes labor management tools to schedule and control labor costs
• Offers warm and sincere welcome/farewell for all guests of Terranea Resort including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Up sells other resort services and amenities to guests
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the outlets team
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
• Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
• Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
• Maintains a professional appearance. Follows all Terranea Resort dress code standards
• Remains alert, courteous and helpful to the guests and colleagues at all time
• Performs other duties as assigned

Additional Duties & Responsibilities:

• Works as MOD as assigned.
• Assists in other F&B venues as needed.

Qualifications

• Must have valid driver’s license and meet company driving standards
• Must be able to read, write and speak English
• Must have excellent leadership skills
• Must be a positive example for staff
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detailed orientated
• Must have excellent computer skills
• Must have strong working knowledge of Microsoft Office programs
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests

Experience, Education, & Licensure:

• High school diploma or equivalent required
• Two or four year degree in field of choice preferred
• At least three years supervisory food and beverage experience required
• Prior Four or Five Diamond experience preferred
• Must possess valid Food Handler’s card