Zoho CRM Administrator

Role Overview:
The CRM Administrator is responsible for the administration, configuration, and maintenance of the organization's CRM system (Zoho) to ensure optimal functionality and alignment with business objectives. They play a key role in supporting sales, marketing, and customer service teams by providing technical expertise, user training, and ongoing support.

Key Responsibilities:

• System Administration:
• Manage user accounts, roles, and security settings within the CRM system.
• Customize and configure the CRM platform to meet the organization's specific needs and workflows.
• Implement system upgrades, patches, and enhancements as needed.
• Monitor system performance and troubleshoot issues to ensure uninterrupted operation.
• Data Management:
• Oversee data integrity and accuracy within the CRM system.
• Import, export, and manipulate data to support various business processes and reporting requirements.
• Develop and maintain data quality standards and procedures.
• Regularly audit data to identify and rectify inconsistencies or errors.
• User Support and Training:
• Provide technical support and guidance to CRM users, addressing inquiries and resolving issues in a timely manner.
• Develop and deliver user training programs to ensure proficiency in CRM usage.
• Create and maintain documentation, tutorials, and FAQs to assist users with system navigation and functionality.
• Reporting and Analytics:
• Design and generate custom reports, dashboards, and analytics to track key performance indicators (KPIs) and metrics.
• Analyze CRM data to identify trends, patterns, and insights that inform decision-making and drive business growth.
• Collaborate with stakeholders to define reporting requirements and deliver actionable insights.
• Integration and Automation:
• Integrate the CRM system with other business applications and systems to facilitate seamless data flow and process automation.
• Configure and manage workflow rules, triggers, and automation processes to streamline operations and improve efficiency.

Qualifications and Skills:

• Proven experience as a CRM Administrator or similar role, preferably with expertise in Zoho.
• Strong technical aptitude and proficiency in CRM system administration, configuration, and customization.
• Excellent analytical skills with the ability to interpret complex data sets and generate actionable insights.
• Solid understanding of database management principles and data governance best practices.
• Effective communication skills with the ability to articulate technical concepts to non-technical stakeholders.
• Detail-oriented mindset with a focus on data accuracy, quality, and security.
• Certifications in CRM administration are a plus.

Job Type: Full-time

Pay: $70,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years
• 6 years
• 7 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• San Diego, CA 92128: Relocate before starting work (Required)

Work Location: In person