What does a CRM Maintenance /User Support Administrator Do?
The CRM Maintenance /User Support Administrator is responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Administers the Customer Relationship Management (CRM) applications. Being a CRM Maintenance /User Support Administrator typically requires a bachelor's degree. Monitors end-user usage of systems and performs daily administrative and user support tasks. In addition, CRM Maintenance /User Support Administrator may require the Salesforce Certified Administrator certification. Typically reports to a manager ...or head of a unit/department. Being a CRM Maintenance /User Support Administrator occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a CRM Maintenance /User Support Administrator typically requires 2 -4 years of related experience.More Show Less
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