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Channel Islands YMCA is Hiring a MEMBER ENGAGEMENT SPECIALIST Near San Luis Obispo, CA
Job Details
Description
BENEFITS THAT BENEFIT YOU
- FREE Family Gym Membership and Program Discounts
- Education Assistance Program Up To $1,500 per year
- YMCA Retirement Fund
- Paid Sick Leave
- Flexible Schedule
Commitment To Inclusion
At the Channel Islands YMCA, diversity and inclusion are at the heart of our mission. We are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected.
What does a Member Engagement Specialist do?
TheMember Engagement Specialist at the Channel Islands YMCA maintains a supportive, positiveatmosphere that welcomes and respects all individuals. The Member Engagement Specialist respondsto member and guest needs and promotes memberships and programs.
- Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments
- Engage members and manage and monitor recruitment and retention tracking and reporting
- Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc
- Generate new prospective members through collaboration with Program Coordinator/Director
- Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner
- Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments
- Ensure knowledge of YMCA programs and assist with program enrollment
- Follow check-in and service procedures
- Follow cash management and receipting procedures
- Handle telephone reception
- Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean
- Stock work areas with forms and stationary supplies
- Be proactive with information and knowledge of all program information and changes
- Complete opening and closing building procedures
- Provides exceptional customer service and fosters connections with members
Qualifications
- Must be at least 18 years old
- High School Diploma or equivalent
- Previous customer service experience preferred
- Complete required certifications within 30 days of hire
- Complete all required Branch and Position specific trainings as required within two weeks of hire
- Ability to obtain a criminal record clearance
Job Summary
Other
$33k-42k (estimate)
11/10/2023
06/21/2024
girshhochman.com
Santa Barbara, CA
<25
Related Companies
The job skills required for MEMBER ENGAGEMENT SPECIALIST include Customer Service, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a MEMBER ENGAGEMENT SPECIALIST. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by MEMBER ENGAGEMENT SPECIALIST. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for MEMBER ENGAGEMENT SPECIALIST positions, which can be used as a reference in future career path planning. As a MEMBER ENGAGEMENT SPECIALIST, it can be promoted into senior positions as a Customer Retention Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary MEMBER ENGAGEMENT SPECIALIST. You can explore the career advancement for a MEMBER ENGAGEMENT SPECIALIST below and select your interested title to get hiring information.
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