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Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co.
a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.
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Requisition ID : 15675
Employment Type : Full Time
Job Category : Customer Care
Work Location : Reno, NV (Whse)
State or Province : Nevada (US-NV)
Potential Work Location : United States : Nevada : Reno
BRIEF POSITION SUMMARY :
The Supervisor, Customer Care, Enterprise is responsible for managing a team of dedicated sales and service associates who focus their efforts on a specific account (s).
In addition, the Supervisor is responsible for maintaining relationships to improve the account status with both internal and external customers.
DUTIES and RESPONSIBILITIES :
Works with Credit, ITB2B and Accounting teams ensuring DSO is maintained.
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
EDUCATION and EXPERIENCE :
o Possess a high school diploma or equivalent required.
o Perform successfully as a Customer Care Omnichannel, Digital, Enterprise or Public Sector t Representative while consistently meeting or exceeding Quality expectations for a minimum of two years is preferred.
o Perform successfully as a Customer Care Supervisor for a minimum of one year inbound / outbound call center management experience is preferred
SKILLS :
o Knowledge of call center technology, including quality monitoring, service-based tracking(ticket), agent desktop and workforce management systems required
o Computer literacy and proficiency in word processing and spreadsheet software is required.
o Good written and verbal communications skills required.
o Problem solving, decision making, and change mgt skills balanced with solid relationship building skills
o Bilingual ability (Spanish or French) desired.
o Ability to partner within and across teams, building relationships required
o Change management skills required.
o Supervisory, motivational and leadership skills required.
o Excellent time management and organizational skills are required.
o Demonstrates acceptable proficiency in all MSC’s required competencies :
o Customer Focus
o Decision Quality
o Drives Collaboration
o Develops Talent
o Communicates Effectively
o Instills Trust
OTHER REQUIREMENTS :
o Position requires a valid state driver’s license and the ability to travel 10 20% of the time is required.
o This position may require access to International Traffic in Arms Regulations Information ( ITAR ) and / or Controlled Unclassified Information ( CUI ).
Compensation starting at $56280 - $88440 depending on experience.
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities.
Why MSC
People. Collaboration. Insight. That’s how you build something that works.
Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75 years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.
We care about our associates and have programs in place to help our 6,500 team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.
If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.
Equal Opportunity Statement
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity / expression or any category protected by applicable law.
Last updated : 2024-05-18
Full Time
Wholesale
$67k-87k (estimate)
05/19/2024
08/16/2024
mscdirect.com
MELROSE, TN
3,000 - 7,500
1941
JAMES CRIGGER
$3B - $5B
Wholesale
The job skills required for Customer care supervisor include Problem Solving, Call Center, Leadership, Communicates Effectively, Customer Care, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care supervisor positions, which can be used as a reference in future career path planning. As a Customer care supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care supervisor. You can explore the career advancement for a Customer care supervisor below and select your interested title to get hiring information.