Customer Care Representative - Federal page is loaded **Customer Care Representative - Federal**

**Customer Care Representative - Federal**

locationsReno - NV time typeFull time posted onPosted 6 Days Ago job requisition idR119145 **JOB OVERVIEW:** This position is responsible for providing internal support and builds relationships with assigned customers or groups of customers and/or Sales Consultants. Builds relationships by assisting them in their efforts to meet their goals and objectives by promoting efficiency and expediting requests to increase satisfaction. **KEY RESPONSIBILITIES:** 55 Receives telephone calls, e-Mails and faxes from customers and sales team to answer inquiries on various issues, including orders, invoices, and shipments. Processes return authorizations, traces customer order shipments and researches and resolves short shipment claims. Applies customer credit card payments, spreads unapplied cash and credits as requested by the customer. 10 Processes orders and order cancellations as requested by the customer or Sales Team. Enters in new quotes and bids for current customer and prospects. 5 Performs customer account maintenance (changes address, changes account name/doctor name, open and close accounts) as requested and in accordance with policies and procedures. Utilizes Siebel for alert comments to flag and identify assigned accounts. 5 Builds customer relationships by accommodating customers requests relating to reasons they have been designated to Customer Care. Provides promotional information and services to customers and Sales Consultants 5 Interacts with Distribution Centers regarding post-order inquiries, such as requesting shelf checks to ensure product availability, inquiries on lot numbers, order revisions and expediting orders. 5 Notifies Sales Team, Sales Management and department managers of unusual customer concerns that may require additional support or attention 5 Contacts manufacturers for warranty, product, technical, drop ship and return information 5 Participates in training sessions, in-services and meetings to enhance skills, system use and product knowledge 5 Participates in special projects **MINIMUM WORK EXPERIENCE:** Typically 4 or more years of related experience. **PREFERRED EDUCATION:** Typically High School education, vocational training and/or on-the-job training. Bachelors degree preferred. **GENERAL SKILLS & COMPETENCIES:**

* Excellent time management skills and the ability to prioritize work

* Very good attention to detail and accuracy

* Customer service oriented and ability to work with and resolve complex issues

* Ability to plan and arrange activities

* Excellent interpersonal communication skills

* Excellent written and verbal communication skills

* Ability to maintain confidential and highly sensitive information

* Ability to work in a team environment

* Ability to multi-task

* Ability to manage conflict

* Capacity to work effectively under pressure

* Analytical thinking

* Oversee small to medium sized projects

* Identify and recommend continuous improvement opportunities

* Establish productive working relationships at multiple levels within the organization

**SPECIFIC KNOWLEDGE & SKILLS:**

* Strong selling, customer service and negotiation skills

* Good telephone etiquette

* Ability to answer a high volume of calls and prioritize tasks

* Effective dispute resolution

* Ability to learn applicable computer systems

**TRAVEL / PHYSICAL DEMANDS:** Travel typically less than 10%. Office environment. No special physical demands required. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Henry Schein, Inc. (Nasdaq: HSIC) is a solutions company for health care professionals powered by a network of people and technology. With approximately 21,000 Team Schein Members worldwide, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. Our Business, Clinical, Technology, and Supply Chain solutions help office-based dental and medical practitioners work more efficiently so they can provide quality care more effectively. These solutions also support dental and medical laboratories, government and institutional health care clinics, as well as other alternate care sites.

Henry Schein operates through a centralized and automated distribution network, with a selection of more than 120,000 branded products and Henry Schein private-brand products in stock, as well as more than 180,000 additional products available as special-order items.

A FORTUNE 500 Company and a member of the S&P 500 index, Henry Schein is headquartered in Melville, N.Y., and has operations or affiliates in 32 countries and territories. The Company's sales reached $10.1 billion in 2020, and have grown at a compound annual rate of approximately 12 percent since Henry Schein became a public company in 1995.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of , as a result of a physical or mental impairment, you can request reasonable accommodations.

Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

US Candidates: jobsupport@henryschein.com

UK and Ireland Candidates: UKHSHRRecruitment@henryschein.co.uk