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Customer Care Representative - Federal
$51k-66k (estimate)
Full Time | Wholesale 3 Months Ago
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Henry Schein is Hiring a Customer Care Representative - Federal Near Reno, NV

Customer Care Representative - Federal(Job Number: R119145)
Description
JOB OVERVIEW:
This position is responsible for providing internal support and builds relationships with assigned customers or groups of customers and/or Sales Consultants. Builds relationships by assisting them in their efforts to meet their goals and objectives by promoting efficiency and expediting requests to increase satisfaction.
KEY RESPONSIBILITIES:
55
Receives telephone calls, e-Mails and faxes from customers and sales team to answer inquiries on various issues, including orders, invoices, and shipments. Processes return authorizations, traces customer order shipments and researches and resolves short shipment claims. Applies customer credit card payments, spreads unapplied cash and credits as requested by the customer.
10
Processes orders and order cancellations as requested by the customer or Sales Team. Enters in new quotes and bids for current customer and prospects.
5
Performs customer account maintenance (changes address, changes account name/doctor name, open and close accounts) as requested and in accordance with policies and procedures. Utilizes Siebel for alert comments to flag and identify assigned accounts.
5
Builds customer relationships by accommodating customer’s requests relating to reasons they have been designated to Customer Care. Provides promotional information and services to customers and Sales Consultants
5
Interacts with Distribution Centers regarding post-order inquiries, such as requesting shelf checks to ensure product availability, inquiries on lot numbers, order revisions and expediting orders.
5
Notifies Sales Team, Sales Management and department managers of unusual customer concerns that may require additional support or attention
5
Contacts manufacturers for warranty, product, technical, drop ship and return information
5
Participates in training sessions, in-services and meetings to enhance skills, system use and product knowledge
5
Participates in special projects and performs other duties as required.

Qualifications
MINIMUM WORK EXPERIENCE:
Typically 4 or more years of related experience.
PREFERRED EDUCATION:
Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.
GENERAL SKILLS & COMPETENCIES:
  • Excellent time management skills and the ability to prioritize work
  • Very good attention to detail and accuracy
  • Customer service oriented and ability to work with and resolve complex issues
  • Ability to plan and arrange activities
  • Excellent interpersonal communication skills
  • Excellent written and verbal communication skills
  • Ability to maintain confidential and highly sensitive information
  • Ability to work in a team environment
  • Ability to multi-task
  • Ability to manage conflict
  • Capacity to work effectively under pressure
  • Analytical thinking
  • Oversee small to medium sized projects
  • Identify and recommend continuous improvement opportunities
  • Establish productive working relationships at multiple levels within the organization
SPECIFIC KNOWLEDGE & SKILLS:
  • Strong selling, customer service and negotiation skills
  • Good telephone etiquette
  • Ability to answer a high volume of calls and prioritize tasks
  • Effective dispute resolution
  • Ability to learn applicable computer systems
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 10%. Office environment. No special physical demands required.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Primary Location
: USA-NV-Reno

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$51k-66k (estimate)

POST DATE

02/25/2023

EXPIRATION DATE

05/17/2024

WEBSITE

northamerica.covetrus.com

HEADQUARTERS

SAINT PAUL, MN

SIZE

500 - 1,000

FOUNDED

2012

CEO

ANGIE WALTERS PETERS

REVENUE

$200M - $500M

INDUSTRY

Wholesale

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The following is the career advancement route for Customer Care Representative - Federal positions, which can be used as a reference in future career path planning. As a Customer Care Representative - Federal, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative - Federal. You can explore the career advancement for a Customer Care Representative - Federal below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Care Representative jobs

Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.

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Workers must be patient and polite, especially when dealing with difficult or angry customers.

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Learn the basics, then move on to bigger things.

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Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.

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Step 3: View the best colleges and universities for Customer Care Representative.

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