12 Jobs in montgomery, al
All Points is Hiring a 1839 Help Desk II Near Montgomery, AL
DESCRIPTION OF POSITION/DUTIES:
All Points is currently seeking a Computer User Specialist/Helpdesk Technician II/III to support our AF ILS-S contract. This position provides direct support to users and base technicians around the globe for the entire suite of software applications included in ILS-S.
Job Responsibilities:
- Provide Tier 1/ Tier 2 Help Desk coverage as first line technician servicing customers which comprise of military, civilian, and contractors.
- Troubleshoot customer-reported issues, recording information in ITSM and routing to the appropriate maintenance agency
- Utilize knowledge base to research known resolutions
- Answer customer calls, processes customer emails, and responds to customer-submitted service requests and incidents
- Create, maintain, and assign work orders and incidents in Remedy IT Service Mgt. Creates remedy trouble tickets gathered from customer calls, walk-ins, and via self-service ticket system in support of internal and external customers with software, network and system application requests.
- Timely assist customers or route calls to assign Help Desk Specialist to support and respond to customer issues.
- Maintains and updates records.
- Able to work independently and in a team environment. This position requires the ability to independently prioritize work and handle numerous tasks simultaneously in a fast-paced environment. Must be able to keep continuous work flow with little to no supervision.
- High school diploma, and 5 years' related experience, OR Associate’s degree
- 3-5 years
- Candidate should have skills in the use of Microsoft Office applications and SQL; Operating Systems (OS) Certification (Windows 11 OS, etc.) preferred
- Remedy processes experience
- Customer Service experience
- Possesses a current CAC is desirable.
- UNITED STATES CITIZENSHIP REQUIRED
- Public Trust/NACI/Badging
Job Summary
Other
Building Construction
$53k-67k (estimate)
05/03/2024
07/01/2024
RICHMOND HILL, NY
50 - 100
2005
GAVASKAR SARWAN
$5M - $10M
Building Construction
Related Companies
The job skills required for 1839 Help Desk II include Help Desk, Customer Service, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a 1839 Help Desk II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by 1839 Help Desk II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for 1839 Help Desk II positions, which can be used as a reference in future career path planning. As a 1839 Help Desk II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary 1839 Help Desk II. You can explore the career advancement for a 1839 Help Desk II below and select your interested title to get hiring information.
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