16 Jobs in juneau, ak
Construction Machinery Industrial is Hiring a Service Manager Near Juneau, AK
Department: Service
Reports to: Branch Manager
Benefits
- Compensation: $75,000 to $95,000 DOE
- 401(k) matching and profit sharing
- Dental insurance
- Heath savings account
- Health insurance
- Paid time off
- Vision insurance
Essential Functions:
- Coordinate with the Juneau Service Writer and Branch Mgr. to schedule service technicians and service appointments.
- Meet budgeted objectives in the areas of Juneau Service Department profitability within company policies and guidelines.
- Assist and work with technicians in daily work routines. Goal: bill out 50% of your time or better per pay period.
- Maintain a safe and clean store environment.
- Maintain customer relations to ensure long term growth in sales and profits. Customer satisfaction is essential.
- Deliver complete and quality work on time every time to customers.
- Train and develop service department
- Instill a team atmosphere where all feel part of the team.
- Ensure that all technicians are productive and provide quality work.
- Help the warranty/service writer file warranty and/or policy adjustments.
- Keep “write offs” of billed technician time and rework to a minimum.
- Recommend and install what is needed to keep cost of rental work orders to a minimum but have a “Rent Ready” fleet.
- Work with the rental and sales departments to meet the needs of our customers.
- Recommend training programs needed for improving our technicians’ capabilities.
- Prepare quotes for CMI Sales Staff (delegate as necessary).
- Ensure shop tools and equipment are maintained.
- Work with Anchorage Service Manager to track and manage technician training in the branch
- Ensure work orders are accurate and closed in a timely fashion as repairs are completed.
- Conduct weekly Service Staff meetings.
- Attend daily Juneau Staff meetings.
- Track service staff vacations and technician remote site dispatches.
- Ensure work areas are clean and present a professional dealership atmosphere.
- Work with parts department to ensure all unused parts are returned and shop supplies are kept stocked and organized.
- Occasional travel is expected with this position to different company locations.
- Communication proficiency
- Leadership
- Problem Solving/Analysis
- Project Management
- Strategic Thinking
- Valid Driver’s License
- High School Diploma with seven years’ management experience.
- Bachelor’s Degree with three years’ management experience.
While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone. Most work is completed in an office environment. The employee will be required to stand, walk, bend and will occasionally lift up to 50 lbs.
Job Type: Full Time, Exempt
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Job Summary
Full Time
Wholesale
$98k-127k (estimate)
05/26/2024
06/24/2024
cmiak.com
ANCHORAGE, AK
100 - 200
2002
KEN GERONDALE
$50M - $200M
Wholesale
Related Companies
About Construction Machinery Industrial
CONSTRUCTION MACHINERY INDUSTRIAL, LLC is a machinery company based out of 5400 HOMER DRIVE, ANCHORAGE, Alaska, United States.
The job skills required for Service Manager include Leadership, Problem Solving, Project Management, Analysis, Customer Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
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Step 3: View the best colleges and universities for Service Manager.
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