The Patient Support Specialists are one of the most important roles at Orchid Health! Oftentimes you are the first contact with our patients and their family members, and are responsible for making a good impression. 

As a Patient Support Specialists you are responsible for coordinating the daily administration of doctors, staff, visitors and patients at Orchid Health. You schedule appointments, answer patient inquiries, delegate patient emergencies, and monitor stock and supplies at the clinics.
Orchid Health was founded 10 years ago with the belief that the most effective way to improve the health of our communities is through integrated patient-centered care that takes the time to listen to and build trusting relationships with each patient. We are committed to our communities and each other and are proud of the positive feedback and reputation that we have built. We currently see thousands of patients at our Oregon clinic locations, all supported by a talented, passionate, and dedicated staff.
Our mission is to advance a new model for community health to thrive based on relationships, joy in work, and health equity. We achieve this by leaning into our four pillars and core values:
Core Values:
• Challenge the Status Quo
• Cultivate Respect
• Courageously Vulnerable and Accountable
Four Pillars:
• Pillar 1: Employee Well-Being
• Pillar 2: Trusting Patient Relationships
• Pillar 3: Community Health
• Pillar 4: Financial Sustainability

Why work for Orchid Health?

Orchid Health’s culture revolves around a healthy work-life balance, asking open-ended questions and providing transparent feedback, and learning from our mistakes. Orchid’s team members have abundant opportunities to expand their professional skills in a supportive environment, participate in community outreach efforts and partnerships, and enjoy a robust benefits package. 

Benefits:

• Medical, Dental, & Vision – Orchid pays monthly premiums at 100% for team members and at 50% for their dependents for base medical and dental plans 
• $1000/year Wellness Benefit - for things that make you happy!
• 401(k) with a company match
• A Continuing Education / Continuing Medical Education budget for all team members
• An Employee Assistance Program (EAP) that provides mental health support, financial planning, and lifestyle training opportunities, at no cost to employees
• 120 hours of PTO per year, annually front-loaded with tenure-based increases
• 40 hours of paid inclement weather and emergency closure leave, annually front-loaded
• 8 paid holidays, plus your birthday off!
• Free care at our clinics for team members and their families
• And more!

*Team members are eligible for benefits on the first of the month following 30 days of employment.

Orchid Health’s Wade Creek Clinic is located in Estacada, Oregon. With Mt. Hood National Forest and Clackamas River recreation area as its backyard, Estacada is only a 45-minute drive to downtown Portland. The city is known for its thriving arts culture, friendly downtown shops, local farmers market, and abundant outdoor recreation opportunities.

Responsibilities

• Prepare for the day’s patients by verifying insurance, scrubbing for missing information, and preparing documents before we open so that the check in process is streamlined.
• Warmly and professionally greet patients as they check into the clinic for their appointments.
• Collect and record necessary patient intake paperwork and any patient copays.
• Answer phone calls, schedule patient appointments, answer patient questions, and be able to identify when patients need to discuss questions with a medical professional.
• Handle incoming faxes by passing them off to the appropriate staff member and/or uploading documents to patients’ electronic health records system.
• Calmly and professionally respond to healthcare crises as the first line of interaction. Appropriately involve supervisor(s) and the appropriate healthcare staff as needed.
• Present the clinic in a positive light at all times to members of the community.
• Maintain professional boundaries in the community at all times especially regarding PHI, HIPAA, and other sensitive information.
• Nightly cleaning of the waiting room to ensure it is clean and presentable with fresh coffee, water, cups, tissue, business cards, stickers, magnets, etc.

This position may also include:

Working with students in the ESD under our Telehealth Pilot program

• Scheduling student appointments for our telehealth pilot program
• Checking in students for their appointments
• Helping students with the Tyto telehealth equipment
• Helping students fill out surveys
• Contacting guardians of students (if applicable)
• Additional office duties might be assigned from the school office

Cultural Qualifications 

● You possess genuine empathy and the desire to empower patients in reaching their health goals 

● Team player attitude and consistent professionalism 

● Interpersonal skills - successful applicants are those who enjoy building relationships by listening well, asking questions, and helping patients to find their own answers 

Must Have’s

You like to ask questions.

You show compassion every day when dealing with patients.

You refrain from discussing personal political and religious views in the workplace.

You support your team and recognize them when they go above and beyond.

High school diploma or GED certificate

Minimum of 1 year medical office experience

Compensation:

• $19.00 - $20.75/hour starting depending on experience and skills 

Work Environment

This job operates in a professional medical office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be regularly required to use hands and fingers to operate a computer, telephone, and keyboard. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, reaching, and crouching, as well as lifting and supporting patients. Computer work is required for in-clinic positions. Light to moderate lifting may be required.

Travel:

Travel is primarily local during the business day, although some out-of-the-area may be expected on occasion (CME events, or activities involving other Orchid Health Clinics).

AAP/EEO Statement

It is the policy of Orchid Health to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Orchid Health will provide reasonable accommodations for qualified individuals with disabilities.

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