The Patient Support Specialists are one of the most important roles at Orchid Health! Oftentimes you are the first contact with our patients and their family members, and are responsible for making a good impression. 

As a Patient Support Specialists you are responsible for coordinating the daily administration of doctors, staff, visitors and patients at Orchid Health. You schedule appointments, answer patient inquiries, delegate patient emergencies, and monitor stock and supplies at the clinics.

Responsibilities

• Prepare for the day’s patients by verifying insurance, scrubbing for missing information, and preparing documents before we open so that the check in process is streamlined.
• Warmly and professionally greet patients as they check into the clinic for their appointments.
• Collect and record necessary patient intake paperwork and any patient copays.
• Answer phone calls, schedule patient appointments, answer patient questions, and be able to identify when patients need to discuss questions with a medical professional.
• Handle incoming faxes by passing them off to the appropriate staff member and/or uploading documents to patients’ electronic health records system.
• Calmly and professionally respond to healthcare crises as the first line of interaction. Appropriately involve supervisor(s) and the appropriate healthcare staff as needed.
• Present the clinic in a positive light at all times to members of the community.
• Maintain professional boundaries in the community at all times especially regarding PHI, HIPAA, and other sensitive information.
• Nightly cleaning of the waiting room to ensure it is clean and presentable with fresh coffee, water, cups, tissue, business cards, stickers, magnets, etc.

This position may also include:

Working with students in the ESD under our Telehealth Pilot program

• Scheduling student appointments for our telehealth pilot program
• Checking in students for their appointments
• Helping students with the Tyto telehealth equipment
• Helping students fill out surveys
• Contacting guardians of students (if applicable)
• Additional office duties might be assigned from the school office

Cultural Qualifications 

● You possess genuine empathy and the desire to empower patients in reaching their health goals 

● Team player attitude and consistent professionalism 

● Interpersonal skills - successful applicants are those who enjoy building relationships by listening well, asking questions, and helping patients to find their own answers 

Must Have’s

You like to ask questions.

You show compassion every day when dealing with patients.

You refrain from discussing personal political and religious views in the workplace.

You support your team and recognize them when they go above and beyond.

High school diploma or GED certificate

Minimum of 1 year medical office experience

• $19.00 - $20.75/hour starting depending on experience and skills 

Work Environment

This job operates in a professional medical office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

AAP/EEO Statement

It is the policy of Orchid Health to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Orchid Health will provide reasonable accommodations for qualified individuals with disabilities.

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