JOB DESCRIPTION

If you enjoy being on the phone and helping people, we are waiting for you!

Patient Engagement Specialists are an essential part of our Population Health Team, primarily responsible for making outbound calls to coordinate and schedule visits. You will play a key role in supporting pediatric patients and their families, promoting engagement in healthcare services, and ensuring a positive experience throughout their care journey. This unique position provides an opportunity to directly contribute to the company's growth as well as improve our ability to help patients receive care.

Our ideal team member is passionate about healthcare, with a commitment to providing exceptional patient experiences. Someone who is detail-oriented, has strong communication skills, and is very engaging on the phone. They are independent problem-solvers who strive to achieve personal goals and collaborate with the team to reach shared targets.

RESPONSIBILITIES

· Make outbound calls to assist with scheduling our pediatric patients

· Make appointments according to our scheduling protocols, triage guidelines, and provider and/or patient preferences

· Navigate patient’s registration and medical chart via Epic, our electronic medical record system

· Comfortable using web-based programs to make calls, research insurance coverage, and more

· Thoroughly document all patient interactions and services provided

· Collect patient demographic and insurance information accurately

· Collaborate with other members of the healthcare team to address patient needs, concerns, requests, and scheduling changes

· Participate in training and professional development activities to enhance skills and knowledge in patient metrics

QUALIFICATIONS

· Compassionate and patient-centered approach to care, with a focus on meeting the unique needs of pediatric patients and families

· Strong interpersonal and communication skills to engage and interact effectively

· Display excellent active listening skills to better understand patient needs and navigate tough conversations gracefully

· Ability to work and make decisions independently while being a productive team member

· Capacity to prioritize tasks, hold strong organizational skills and ability to manage multiple responsibilities

· Possess excellent data entry skills for updating electronic health records

REQUIREMENTS

· High school diploma or equivalent

· 1-3 years' experience working in customer service and patient scheduling

· Knowledge of medical terminology, medical insurance, and basic healthcare procedures

· Proficiency in Microsoft Office Suite and electronic health records systems

In addition to amazing team members, we also offer:

· 401(k)

· Health insurance

· Vision insurance

· Dental insurance

· Paid holidays

· Paid vacation

· Paid sick days

· Access to Short-term and Long-term Disability Benefits, life insurance and AD&D

· Opportunities for professional development and advancement

If you are passionate about making a positive impact on pediatric patient care and strive to be successful, we encourage you to apply for this rewarding position. Please submit your resume and cover letter detailing your qualifications and relevant experience. We look forward to speaking with you!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person