Assistant Parking Office Manager - Operations Supervisor II
Job no: 955847
Work type: Support Staff
Pay Grade: 11
Major Administrative Unit / College: Department Of Police And Public Safety
Department: Department Of Police And Public Safety 10070690
Sub Area: APSA- Pro Supervisory
Salary: Salary Commensurate with Experience
Location: East Lansing
Categories: Administrative/Business/Professional, Operations Services, Police/Health and Safety, Professional Supervisory- APSA, Full Time (90-100%)
Working/Functional Title
Assistant Parking Office Manager
Position Summary
The mission of the Michigan State University Department of Police and Public Safety is to enhance the quality of life on campus by building relationships, strengthening stewardship, and working collaboratively within our diverse community to reduce crime, enforce laws, preserve peace, and provide for a safe environment. The MSUDPPS is seeking a new Assistant Parking Office Manager.

• Assign/remove service indicators for those with outstanding violations
• Ordering Envelopes/supplies
  • Request other supplies with Finance department employees
• Set up codes/monitor changes and compile billing spreadsheet
• Assist the parking office manager during vacations or time off
• Answer phones as needed
• Process online permits and cashier work
• Assist with answering support tickets
• Scheduling of Parking Office Service Assistants
• Training new staff (counter/phones)
• Processing online permit orders
• Processing bike index permit orders
• Managing student employees' duties and schedules and payroll
• Coverage for other parking coordinator duties
• Inventory of permits sold online
• Process returned mail
• Reviewing overdue letters for accuracy and preparing for US Mail
• Process returned permits
• Address payroll deduction errors
• Processing RCPD requests
• Answer support tickets that come in
• Provide backup to counter when needed
• Any other duties as assigned

Not a remote position. Working title Assistant Parking Office Manager
Working hours 730-430 or 8-5 - Monday through Friday.
Unit Specific Education/Experience/Skills
Knowledge equivalent to that which would be acquired in the first two or three years in college, technical, vocational or business school with coursework in a field related to the area of employment; one to three years of related and progressively more responsible or expansive work experience in performing tasks related to the area of employment, and may require one to three years supervisory experience; or an equivalent combination of education and experience.
Desired Qualifications
Preferred skills:

• Experience with the following programs preferred but not required:
  • Flex
  • Genesys
  • SOS
  • ID Access
  • Student Information system (SIS)
  • IRIS/IPS
  • Offstreet
  • EBS

Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Cover Letter
Resume
3 Professional References
3 Personal References
Work Hours
STANDARD 8-5
Website
www.parking.msu.edu
Bidding eligibility ends June 4, 11:55 PM
Advertised: May 29, 2024 Eastern Daylight Time
Applications close: Jun 11, 2024 Eastern Daylight Time