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Experience Designer
$112k-137k (estimate)
Full Time | Investment Management
3 Days Ago
John Hancock is Hiring an Experience Designer Near Boston, MA
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working ArrangementHybrid
Job DescriptionAre you excited about designing outstanding digital experiences? Collaborating with business, product research and analytics to deliver customer centered solutions? Our growing Human Centered Design team is looking for a highly motivated, collaborative designer who is strategically driven and leans in to change.
We are seeking designers who have embraced Lean UX, Agile methodologies, and can speak convincingly about the value and challenges of human centered design. We expect you to possess and demonstrate strong design skills and a passion for pushing good to great. You will be championing the best interests of our customers and help support our business outcomes. You will conduct research, facilitate workshops, prototype, and test your designs, and plan for iterative design releases. We will want you to have an understanding and appreciation of usability concerns, best practices, and the intertwined nature of design and implementation.
What motivates you?
Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.Salary & BenefitsThe annual base salary for this role is listed below.
Primary LocationBoston, Massachusetts
Salary range is expected to be between$85,750.00 USD - $159,250.00 USD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay TransparencyCompany: John Hancock Life Insurance Company (U.S.A.)
Working ArrangementHybrid
Job DescriptionAre you excited about designing outstanding digital experiences? Collaborating with business, product research and analytics to deliver customer centered solutions? Our growing Human Centered Design team is looking for a highly motivated, collaborative designer who is strategically driven and leans in to change.
We are seeking designers who have embraced Lean UX, Agile methodologies, and can speak convincingly about the value and challenges of human centered design. We expect you to possess and demonstrate strong design skills and a passion for pushing good to great. You will be championing the best interests of our customers and help support our business outcomes. You will conduct research, facilitate workshops, prototype, and test your designs, and plan for iterative design releases. We will want you to have an understanding and appreciation of usability concerns, best practices, and the intertwined nature of design and implementation.
What motivates you?
- You obsess about customers, listen, engage, and act for their benefit
- You think big
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity, and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone
- Collaborating with customers, business stakeholders, and engineering teams across multiple business units to discover new opportunities and explore customer needs
- Developing a complete understanding of customer needs and wants, identifying product and business model opportunities, and keeping customers at the forefront of every decision
- Collaborating with other design teams within the organization to establish a community, share knowledge, and cross-pollinate ideas
- Embracing and employing both current and emerging UI best practices and digital standards in all design deliverables
- Working with operations, call center, and technology teams to ensure that digital experiences are feasible and able to be implemented
- Communicating design specs to development teams to ensure that designs are built correctly and to the same standard of the design
- Designing forward thinking digital experiences
- Storyboarding complex interactions
- Prototyping workflows from beginning to end
- Creating customer journey maps
- Performing customer experience analytics
- Communicating and articulating design rationales
- Collaborating with the team and stakeholders to deliver great products
- Adapting to an ever-changing environment and learning new skills to succeed
- At least 3-5 years of dedicated UX design experience designing complex solutions for digital environments.
- Understanding of human-centered design methods and techniques
- Ability to gracefully handle multiple projects in a time sensitive environment
- Capable of working as part of a multi-disciplinary team to create UX/UI designs for products
- Familiar with atomic or component-based design and comfortable working within an established Design System
- Knowledge of and experience in designing across multiple form factors, including but not limited to desktop, tablet, phone
- Excellent visual design skills
- Highly competent with some of or all the following tools: Figma, Sketch, InVision, Adobe AEM, Adobe Creative Cloud, Axure and/or similar (we work primarily in Figma)
- Self-motivated, collaborative, organized
- Working understanding of how HTML, CSS, JavaScript, and other front end technologies work with design
- Business analyst experience or affinity
- Management or mentorship experience
- Experience designing in the insurance or healthcare industry
Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.Salary & BenefitsThe annual base salary for this role is listed below.
Primary LocationBoston, Massachusetts
Salary range is expected to be between$85,750.00 USD - $159,250.00 USD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay TransparencyCompany: John Hancock Life Insurance Company (U.S.A.)
Job Summary
JOB TYPE
Full Time
INDUSTRY
Investment Management
SALARY
$112k-137k (estimate)
POST DATE
06/01/2024
EXPIRATION DATE
06/29/2024
WEBSITE
johnhancock.com
HEADQUARTERS
BOSTON, MA
SIZE
7,500 - 15,000
FOUNDED
1985
TYPE
Private
CEO
HANCOCK JOHN
REVENUE
$1B - $3B
INDUSTRY
Investment Management
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About John Hancock
HTRG is a real estate investment firm specializing in timberland investment management, developing and managing timberland portfolios.
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The job skills required for Experience Designer include Team Development, etc. Having related job skills and expertise will give you an advantage when applying to be an Experience Designer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Experience Designer. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Experience Designer positions, which can be used as a reference in future career path planning. As an Experience Designer, it can be promoted into senior positions as an UI/Usability Designer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Experience Designer. You can explore the career advancement for an Experience Designer below and select your interested title to get hiring information.
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