The Quality Assurance Lead will have overall responsibility for compliance demonstration, quality assurance, and defect resolution for our clients new payments system. They will lead test strategy, monitor vendor s progress towards demonstrating compliance with contractual requirements, manage QA activities, oversee test development and execution, manage the prioritization and handling of defects, and hold vendors accountable for maintaining test equipment in the test lab. They will work across all technical components including collection devices, vending machines, payments technology, website and mobile app, customer support software, retail solution, APIs, integrations with other internal and external systems, tap processing, and information security.

Primary Responsibilities:

Lead test strategy, balancing priorities such as test coverage, test quality, competing demands, and project schedule.

Track, measure, and report on progress identifying, writing, and executing tests, and resolving defects.

Identify systemic problems, inefficiencies, risks, and opportunities for improvement; work with workstream leads and vendor to develop and implement plans to address.

Work with workstream leads and with vendor to set overall testing approach for different functional areas.

Manage review of test scripts and witnessing of test execution by the vendor.

Plan, coordinate, and conduct ad hoc testing independently from the vendor in both the lab and the field.

Collaborate with workstream leads on implications of design changes to test scripts and implications of test findings to design.

Manage the compliance matrix, which tracks vendor progress toward meeting over 7,000 contractual requirements.

Notify stakeholders of updates to compliance matrix, coordinate their review of changes, and manage preparation of comments and their transmittal to vendor.

Manage defect handling, including reporting, prioritization, tracking, and validating resolution.

Work with vendor to track, communicate, and validate deployment of features and bugfixes to lab environment.

Minimum Requirements:

Five (5) years of experience in quality assurance, vendor management, and/or technology design/testing/implementation/operation.

Experience with developing, implementing and/or overseeing test plans and test reports.

Ability to understand, interpret, and apply rules, regulations, policies, procedures, contracts and technical requirements.

Effective organizational, analytical, time management, interpersonal and multi-tasking skills; attention to detail.

Experience using online collaboration and tracking tools (e.g. Slack, Asana, Basecamp, Jira, etc.)

The ability to work effectively with a diverse workforce.

Preferences:

Strong knowledge of software QA methodologies, tools and processes.

Experience with software testing, including front-end, back-end and integrations.

Experience with quality assurance for specialized devices/hardware.

Experience working with the output of a development team who you do not directly supervise and cannot directly control.

Experience with performance and/or security testing.

Experience working in transportation, with a government agency, or with payment technology.

Experience with defining, writing and enforcing technical requirements.