Position: Site Operations Engineer

Location: Austin, TX (Hybrid)

Duration: 12 Months Contract with possible extension

Job Description:

We are looking for an operations engineer to join the Crypto Services SRE team. The Crypto Services SRE team is responsible for systems and services that support a vast number of both Apple s internal services as well as services that Apple users directly use. As an Operations Engineer, you will play a crucial role in helping ensure our systems and services are reliable, scalable, performant, and operating optimally. You will have the opportunity to learn and contribute to various aspects of site reliability engineering including monitoring, automation, incident response, and infrastructure optimization while making contributions that will help make Apple user's experience better.

Key Skills:

• Knowledge of Linux/Unix fundamentals and network concepts.
• Hands-on Shell scripting, interpreted or compiled languages such as bash, ZSH, Perl, Python, C/C , Go, Java
• Configuration management/Infrastructure as Code - Ansible, Puppet, Terraform/Terragrunt, CloudFormation
• Basic understanding of containerization technologies such as Docker or Pod man and container orchestration technologies like Kubernetes or Apache Mesos.
• Strong communication and collaboration skills with the ability to work across functional teams.
• Awareness of key security principles including encryption and keys (types and exchange protocols)
• Basic understanding of SRE principles including monitoring, alerting, error budgets, fault analysis, and automation.

Responsibilities:

• Assist in the implementation, maintenance, and support of monitoring, observability, alerting, and logging systems to ensure they remain available and highly reliable.
• Help and participate in the design and implementation of automated processes and tooling like writing Ansible playbooks and writing tooling to monitor different API endpoints.
• Help in monitoring key performance metrics and proactively identify opportunities for optimization and efficiency gains.
• Collaborate with cross-functional teams to troubleshoot incidents, identify root causes, and help implement effective solutions to prevent recurrence.
• Help with documenting workflows and procedures and writing and validating run books.