You haven't searched anything yet.
Job Title : Channel Support Account Representative
Location : Austin, TX (Hybrid)
Duration : 7 months contract with possible of extension
Pay : $39-44 / hr on W2 with Mindsource benefits
Job Summary :
The Sales Support Operations team is looking for a dynamic and motivated candidate for the role of Customer Support Account Representative.
The position has a wide range of responsibilities focused on partnering with CSAMs on Account Management with a focus on execution.
It will involve a close partnership with CSAMs as well as other internal departments and Channel reseller partners directly.
They will also identify and lead process / system improvement opportunities inside Reseller Operations.
Key Qualifications :
A successful candidate will have 1-3 years of Operations experience
Build and maintain effective working relationships with CSAMs, Channel reseller Partners, and internal departments
Attend regular calls and account reviews with Reseller Partners
Manage execution of the Order Flow Process with Resellers partners, from Order Booking through Delivery, to ensure optimal customer service levels are attained
Own post bill, backend business health metrics and KPI’s
Prioritizes workload, managing multiple and often competing tasks, and meets deadlines for a variety of deliverables
Identify and implement process improvement opportunities within Reseller Operations
Ability to think strategically and execute tactically, and persistent attention to detail
Ability to use data and analysis to make decisions and influence others
Ability to operate in a fast-paced environment quickly and effectively shifts gears to meet changing business requirements, and ability to rapidly understand complex business process
Expert with SAP and Excel, with the ability to assemble reports on a daily, weekly, monthly, and quarterly basis
Recognize pattern and root cause / sub-root cause analysis and provide feedback to management to improve processes that will enhance internal and external customer experience
Ability to think outside the box and influence with data-driven models; ability to change the thinking of, or gain acceptance of, others in sensitive situations
Excellent verbal and written communicator, with the ability to tailor the communications to the relevant audience
Detail-oriented and self-motivated; able to function effectively when working independently or in a team
Ability to maintain poise and a positive attitude in a challenging, fast-paced rapidly changing environment
Excellent presentation skills
Ability to represent externally at customer forums with professionalism
Description :
The position requires excellent understanding of the order cycle & execution process, within a dynamic and fast-moving environment.
The individual will be responsible for ongoing backlog management and process improvement in partnership with the CSAM. On a day-to-day basis, the role requires collaboration with internal groups such as Supply Demand Execution, Logistics, Account Receivable, and Customer Support Account Managers in the execution, delivery, and payment of product.
Present key data, metrics and execution plan to Management and partners.
Education :
Bachelor degree in Business, Mathematics or Engineering or equivalent experience in Operations / Supply Chain a plus.
Last updated : 2024-05-21
Full Time
IT Outsourcing & Consulting
$38k-49k (estimate)
05/22/2024
06/10/2024
mindsource.com
MILPITAS, CA
50 - 100
1994
DAVID CLARK
$5M - $10M
IT Outsourcing & Consulting
MindSource has delivered software solutions for over two decades to many hundreds of Silicon Valley companies. Our success is based on deep technical foundations, commitment to client satisfaction and our extended worldwide network of technical talent. Visit our website www.mindsource.com or call 650.314.6400 to learn more about Software Development, Systems Engineering, and DevOps Ecosystems offerings!
The job skills required for Account support representative include Customer Service, Presentation, Attention to Detail, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be an Account support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Account support representative positions, which can be used as a reference in future career path planning. As an Account support representative, it can be promoted into senior positions as a New Accounts Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account support representative. You can explore the career advancement for an Account support representative below and select your interested title to get hiring information.