4 Jobs in athens, tx
dice is Hiring a Tech Support II Near Athens, TX
Job Title: Onsite Services Technician II (14271930)Duration: 3 months Contract To HireLocation: USATH00001 1651 ENTERPRISE ATHENS TX 75751Hours: 8:00am to 5:00pmPay Range: $25-$33/hr.Tech Partner Onsite Support
3 month contractor need for FTE coverage, possible extension, possibility of hire depending on business needs and workers performance.
1 hours Teams video interview
No Travel required, local candidates only
NOTE: The entire site is dependent on this person for IT support, so someone with great interpersonal skills as well as very strong technically. Distribution center experience would be great or manufacturing experience.
The Tech Partner will be responsible for a wide array of support services at assigned Schneider Electric facilities.
Must have excellent customer service support skills.
Responsibilities:
- Create, Receive, Monitor, Maintain and Resolve work tickets
- Imaging, Setup and Support of computer(s), monitor(s), mobile device(s)
- Maintain on-site presence at designated service locations to support end users
- Software installation, support and make sure it is compliance with Schneider standards
- Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment
- Training end users on how to operate office automation equipment as requested
- New hire orientation including show user how to work on IT assets daily basis, debrief Schneider policy(s) such as security policy, usage etc
- Hardware platform troubleshooting and management
- Software platform troubleshooting and management
- Perform secure password management for all provided passwords
- Support access to corporate network/wireless and applications (both on network as well as over VPN)
- Coordinate execution of tasks with guidance from Service Desk representatives or other IT support groups
- Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking
- Identify, gain approval, and enter all project(s) as assigned by your manager into project tracker
- Assist with different regional projects for designated service locations, act as local hand and feet support
- Other duties as assigned by your manager
- Expected Behaviors and Support Model Process
- Tech Partners that work at the same site support the local user group and share and monitor the same ticket queues including but not limited to: Onsite Support US L2 / NAM L2 / CA L2 / MX L2 / Legacy ticket queue(s). Tickets must always be updated with a status.
- Tech Partners will serve as each other s backup support when they are away from the office and it is their responsibility to update the backup Tech Partner with their status, including updates to the worklog from any applicable tickets. In addition, they will keep their manager informed of any planned and unplanned type of leave to make sure there is proper support and coverage.
- Both Tech Partners have equal responsibility to manage IT assets and support IT assets in the assigned location. The facility will notify both Tech Partners by email regarding all IT assets. A ticket will need to be assigned prior to asset delivery. The Tech Partner will reply to the facility to then request the assets be delivered / pickup to their desk.
- Tech Partners will share equal ADM permission to support users and facilitate the needs that come from infrastructure and operational teams in the facility.
- Tech Partners will have the same physical access to the MDF / IDF / other area(s) such as conference room(s), storage room(s) etc to perform as required by their duties.
- Tech Partners will be involved in alternative local and regional project task as assigned and upon approval by their manager.
- Tech Partners will collaborate with each other in troubleshooting & resolving any issue(s) such as scope and resolution in a productive and respectful manner prior communicate with our customers.
- Tech Partners will demonstrate professionalism in all support related matters.
Job Summary
Full Time
Consumer Services
$63k-81k (estimate)
05/31/2024
06/28/2024
WINNEMUCCA, NV
200 - 500
2003
STEVE BROWN
$50M - $200M
Consumer Services
Related Companies
The job skills required for Tech Support II include Troubleshooting, IT Support, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Tech Support II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Tech Support II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Tech Support II positions, which can be used as a reference in future career path planning. As a Tech Support II, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tech Support II. You can explore the career advancement for a Tech Support II below and select your interested title to get hiring information.
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