Job Title. Team Lead – Tier 1 Support. Position Summary. EarthLink is seeking a Team Leader to join our Sales and Support team to provide customer service and support to our valued customers. Responsibilities include supervising a team of Tier 1 Technical and Customer support agents, ensuring agent compliance with EarthLink policies and procedures, and providing customer service to EarthLink customers as needed. For this role, you will work close...
Job Title. Customer Support. Department. EarthLink Business Services. Reports To. Customer Support Manager. FLSA Status. Non-Exempt. Position Summary. Earthlink's. Customer Support Representative. provides top-notch support to our business customers and ensures the smooth operation of our telecommunications services. The ideal candidate will manage customer interactions, troubleshoot technical issues, and perform various tasks related to network ...
Job Title. Installation/Technical Support Agent. Join our team at EarthLink as an. Installation/Technical Support Agent. In this dynamic role, you will be responsible for coordinating installations for new EarthLink fiber and copper customers while providing exceptional technical support. Your primary focus will be to ensure a smooth installation process and troubleshoot any issues between customers and our wholesale providers. If you have a pass...
Job Title. Saves Agent. Are you a dedicated and persuasive communicator with a passion for helping others. We invite you to become a key member of our Earthlink team as a. Saves Agent. In this rewarding role, you will play a vital part in retaining customers who are considering disconnecting their services. Your primary focus will be to connect with customers, understand their concerns, and offer tailored solutions that demonstrate the value of s...
Executive Relations Specialist Tier I. Position Summary. EarthLink is seeking an Executive Relations Specialist to join our Sales and Support team to provide customer service and support to our valued customers. Responsibilities include providing customer service to EarthLink customers via phone and email. You will answer basic product, billing, technical and other customer service issues with a focus on problem resolution and customer retention....
Executive Relations Specialist Tier I. Position Summary. EarthLink is seeking an Executive Relations Specialist to join our Sales and Support team to provide customer service and support to our valued customers. Responsibilities include providing customer service to EarthLink customers via phone and email. You will answer basic product, billing, technical and other customer service issues with a focus on problem resolution and customer retention....
