CoWorx Staffing is seeking an experienced Customer Service Representative for a manufacturing company in the Woodstock, CT area.

Responsibilities:

• Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
• Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
• Supports sales staff
• Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.
• Works with the organization’s other departments to resolve problems, facilitate solutions and enhance customer service offerings.
• Prepares, generates, and distributes daily reports and order acknowledgements to appropriate personnel.
• Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
• Provides back-up support to other group members in the performance of job duties as required.
• Supports/participates in the organization’s Continuous Improvement Program.
• Answers customer inquiries/communications as required.
• Attends regular customer service departmental meetings.
• Advises internal staff of advertisements and campaigns that affect retention.

Requirements:

• High school diploma; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Computer skills Microsoft Office. (Word, Excel, Outlook).

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Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person