As the Service Acquisition Support Team Leader, you will responsible for supporting a dynamic part of a multi-million dollar service business.

The Service Acquisition Support Team Leader is responsible for key business functions across the district such as management of the service agreement base, account management for smaller tier clients, technical estimation and ownership of key administrative functions in the support of the sales team.

In addition, this role plays a key role in transitioning work from the sales teams to the fulfillment teams and will lead multiple initiatives to improve focus on Operational Excellence and process improvement.

The responsibilities of this role are very likely to evolve with the growing needs of the business.

Thrive at work and at home :

Family building benefits include fertility coverage and adoption / surrogacy assistance.

401K match up to 6%, plus an additional 2% core contribution up to 8% company contribution.

Paid time off, including in support of volunteer and parental leave needs.

Educational and training opportunities through company programs along with tuition assistance and student debt support .

Learn more about our benefits here !

Responsibilities :

• Responsible for all aspects of new and ongoing service contracts including contract performance analysis, renewal process and estimation of new service agreements.
• Responsible for owning customer satisfaction index process including driving response rates and addressing specific customer concerns in a timely fashion.
• Creates and makes revisions to project schedules including assigning tasks.
• Owns the turnover and transition process for all work sold by owner direct sales team and provides oversight on and confirmation of fulfillment tasks such as equipment ordering.
• Proven experience prioritizing tasks in order to meet tight deadlines within a high paced environment.
• Responsible for continuous improvement of workflow processes from sales order entry through the turnover process to fulfillment.
• Maintains quality standards by supervising assigned staff and inspecting key pieces of customer deliverables.

Qualifications :

• Associate’s Degree or equivalent. Bachelor’s Degree preferred
• Strong business acumen including a solid understanding of service contracts, sales and operational work flows, an eye for detail and superior customer service skills.
• Must have a proven track record of leading, developing and coaching employees
• Experience leading both technical and administrative environments (HVAC) is strongly preferred

Base Pay Range : $80,000- $110,000 / year.

Disclaimer : This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges).

We are not bound by this range and can adjust compensation based on individual skillset and competency.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Last updated : 2024-05-30