Implements and delivers the sales/business plan through acquiring and retaining accounts, and building and strengthening relationships in assigned markets, accounts or territories. Works on accounts that are low-moderate risk/impact to business. Inside sales manager will manage the global customer service team as well as manage our smaller customers. Monitor all related policies and procedures associated with the customer service effort for the global medical markets within the business unit. This includes existing and new potential customer product and service requirements, timely and accurate order entry, all metal transactions, internal and external customer communications. Drive the organization to be customer and market application focused and eliminate all non-valued or redundant processes. Ensure account receivables and credit practices and procedures are adhered to and that customer shipment credit holds are resolved in a timely manner. Utilize strong interpersonal skills to develop effective business relationships with our global manufacturing sites and sales offices. Implement all aspects of the quality systems including ISO 9001 procedures and manage customer satisfaction data collection, customer scorecards, and analysis. Establish skill levels and a training matrix to address growth opportunities and deficiencies within the staff. Train to be efficient in all requirements of the department so that no activity is delayed due to resource issues. Ensure that customer consignment balances are maintained and adequate to cover products ordered within the manufacturing lead-time. Communicate lead times and exceptions for all MDC manufacturing sites. Maintain KPI dashboards to ensure all metrics are met including issuing credits, order accuracy, quote turnaround, RMAs issues, PN approval. Identify and apply continuous improvement efforts for all areas of the business; raise the level of service to our internal and external customer base. Conduct visual compliance checks when approving new customers and/or new ship to addresses. Maintain account listing by sales coordinator to ensure workload is balanced. Manage the global supplier relationship for all manufacturing sites, including Royston, to manage direct customer shipments from those sites. Ensure that customer consignment balances are maintained and adequate to cover products ordered within the manufacturing lead-time. Assist in escalating line down situations during constrained supply. Responsible for performance evaluation of all Sales Coordinators/Senior Sales Coordinators How to apply: If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you. If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (myworkday.com) All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place. We appreciate the time and effort taken in completing an application. By applying for this role and creating an account you are agreeing to Johnson Matthey Privacy Notice Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief. If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (myworkday.com) We are committed to ensuring our recruitment process is inclusive and accessible to all. If you need support with your application email GlobalRecruit@matthey.com. For further information on diversity, inclusion and belonging at JM click here to find out more. Are you as curious about the world as we are? Do you want to make a real difference to people's lives? A career at JM will provide the stimulation you need, giving you the opportunity to work with like-minded people on an exciting mix of projects.