34 Jobs in TUCSON, AZ
Cynet Systems is Hiring a Deskside Support Near Tucson, AZ
- To provide support for on-call escalations and doing root cause analysis of given issues.
- To independently resolve tickets within agreed SLA of ticket volume and time.
- To adhere to quality standards, regulatory requirements and company policies Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
- Provide client support, troubleshoot and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices, Desk phones) for internal users and conference rooms.
- Resolve incoming trouble tickets.
- Tickets are communicated through email, chat, web portal, phone calls, direct walk up and resolved in ServiceNow.
- Regular Preventive Maintenance of meeting rooms in the assigned area.
- Troubleshooting and resolution of technical concerns of users in the meeting room and all devices (e.g. TVs, projectors, Crestron, etc) inside across in the different areas of responsibility depending on the urgency and priority.
- Resolution including basic Operating System (Windows 11), hardware and Basic networking issues.
- Hardware support, Laptop provisioning, Imaging and Desk setups.
- Mobile-device set-up and support, assist Authorized Users with installation, configuration, and troubleshooting.
- Desktop and laptop image deployment and configuration.
- Desktop deployments and terminations.
Job Summary
Contractor
IT Outsourcing & Consulting
$50k-64k (estimate)
05/20/2024
10/09/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
Related Companies
The job skills required for Deskside Support include IT Support, Operating System, Installation, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Deskside Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Deskside Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Deskside Support positions, which can be used as a reference in future career path planning. As a Deskside Support, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Deskside Support. You can explore the career advancement for a Deskside Support below and select your interested title to get hiring information.
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