Company: Harrington Technologies
Title: IT Service Technician
Type: Full Time, Non-Exempt
Wage: $18-$20/hour depending on experience

Brief:
The IT Service Technician role is an integral part of our company. Independently and with team members, this position is a “first responder” to help clientele resolve a wide range of technical, software and hardware challenges within their businesses.

Our IT Service Technicians exceed our client’s expectations with results- oriented, quality technological solutions and reliable support.

Why our company?
Our team is among those most talented and versatile in Tucson. Our “all in-one solution” mentality means we are able and willing to help our clients with any and all technological needs. We are high-quality problem solvers, and we build long term relationships with our clients. Joining a growing company like ours means the work is challenging and exciting. Learn more at harringtontech.com

Sample of Duties:
● Assess the urgent needs of varied business users via phone requests and CRM software. Prioritize work for the day/week.
● Diagnose and resolve (in person and/or remotely) technological issues including but not limited to desktop PCs, networks, printers, phones, security cameras, servers, internet applications, operating systems, industry specific software, etc.
● Perform weekly maintenance on varying clientele’s technological infrastructure (after hours required) for optimal performance.
● Conduct face-to-face, in person, and over the phone follow-up and check- in visits with clientele on a routine basis.
● Install cabling, wall and server racks, various cable terminations, access points, point-to point devices, switches, firewall, and other essential networking components.
● Other project work, as needed.

Requirements:
● High school diploma or GED
● 1 years of relevant IT work experience, or an equivalent combination of training and experience.
● Great customer service skills with ability to communicate effectively with both technical and non-technical customers via phone and in person.
● Ability to work independently within a high-pressure environment.
● Ability to effectively prioritize and multitask.
● Able to bend, crawl, stoop, sit, lift, move 50 pounds of weight, ascend and descend a ladder, and use power and hand tools.
● Valid AZ Driver’s License and own reliable transportation.
● Overtime, on-call and after-hours work required on occasion.
● Preferred: Educational coursework in information technology relevant field and/or IT Technician Certifications (e.g. CompTIA A , Microsoft Certified, CCNA or Network )

Who will succeed?
An IT Service Technician at our company is customer-focused, flourishes in a professional, fast-paced learning environment, and is:
● Passionate about technology
● Independently driven
● Results-oriented with attention to detail
● Communicate professionally
● Work in a proactive manner

Benefits:
Medical Insurance
Short Term Disability
Life Insurance
Paid Time Off
Holiday Pay

How to apply:
Submit a resume and a cover letter explaining the top two reasons technology helps businesses focus on what they do best.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Life insurance
• On-the-job training
• Paid time off

Schedule:

• 8 hour shift

License/Certification:

• Driver's License (Required)

Work Location: In person