We are looking for a positive upbeat new team member to join our work family. If you love serving people, have an encouraging nature about you, you could be our next hire!

We are in the business of making people happy by making them look and feel their best. We are looking to fill a full time position.

Job Duties:

• Be on time for shift and maintain consistent, regular attendance record
• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves the spa.
• Ensure that the check-in, check-out and payment process is handled in accordance with companypolicy
• Provide callers and guests with detailed descriptions of spa treatments, packages, services, andhours of operation.
• Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
• Familiarity with Spa Booking Softwares
• Answer the phone promptly and use the guest’s name throughout the phone conversation; operatephone system accurately and efficiently.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs,promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests; develop professional andpersonalized relationship with regular guests.
• Handle guests’ questions and concerns promptly, professionally and courteously.
• Maintain complete confidentiality in all guest matters in accordance with company policy;
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuringcomplete guest satisfaction.
• Maintain a clean; safe, fully stocked and well organized work area.
• Ensure adequate stock of supplies and equipment; inform management when stock is low.
• Must be able to work without constant direct supervision and remain at assigned post forextended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Ability to perform the duties of the Retail Consultant as needed.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Skills Needed:

• Computer skills: navigate our CRM system, use app to take before/after photos, scan, upload and electronically file documents
• Experience with point-of-sale operations, checking patients out
• Strong interpersonal and customer skills
• Speak Spanish

Education:

High School education required.

Bachelor’s degree preferred.

Job Type: Full-time

Pay: $15.35 - $17.00 per hour

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Required)

Ability to Commute:

• Tomball, TX 77375 (Required)

Ability to Relocate:

• Tomball, TX 77375: Relocate before starting work (Required)

Work Location: In person