POSITION PURPOSE:

Greets and registers guests, provides prompt and courteous service, provides information regarding hotel facilities and guest accommodations, audits hotel revenue on a daily basis, verifies the correctness of guest accounts by balancing each departments income and allowances, verifies room rates and close out guest accounts upon completion of stay.

ESSENTIAL FUNCTIONS:

1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

2. Complete the registration process by obtaining data from the guest and/or reservation print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests and dates of stay. Confirm room rate visually, do not announce it. Select room in accordance to the guest's needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.

3. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.

4. Promptly answer the telephone, within three rings. Use your name when answering, speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.

5. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.

6. Remain calm and alert, especially during heavy check in/check out times or during heavy hotel activity or in the event of an emergency.

7. Investigate guest complaints thoroughly. Listen carefully, apologize for the problem and offer assistance to resolve it. If after offering alternatives, the problem has not been resolved to the guest's satisfaction, obtain assistance from a supervisor or manager.

8. Balance the income and allowances for each individual department. Verify the correctness of each guest room rate and adjust as needed. Enter guest wake-up calls into the hotel phone system. Prepare night audit work sheet from the night audit reports.

Job Type: Part-time

Pay: $16.50 per hour

Benefits:

• Employee discount
• Free parking
• Referral program

Schedule:

• 8 hour shift
• Overnight shift

Work setting:

• In-person

Experience:

• Night audit: 1 year (Preferred)

Ability to Relocate:

• St. Louis, MO 63146: Relocate before starting work (Required)

Work Location: In person