The Customer Care Specialist independently processes multi-state workers’ compensation claims telephonically and provides administrative support to Claims Customer Care Department.

ESSENTIAL FUNCTIONS

• Answer incoming calls and document claim file activities for multi-state workers’ compensation claims.
• Set up new losses and document claims file activities upon loss intake.
• Support team by answering telephones, completing telephone surveys, updating the call log, producing claim kits, and facilitating special handling requests.
• Assist clients with MPN/HCN/MCO network provider lookups.
• Handle unidentified mail.
• Other duties and projects as assigned.

COMPETENCIES/QUALIFICATIONS

• Professional telephone demeanor, good verbal and written communication skills, good listening skills, along with strong organizational skills.
• Possess a strong understanding of human nature and motivation principles.
• Readily control/handle problem issues in times of stress and in a climate of conflict and/or adversity.
• Computer literacy including strong familiarity with Microsoft Office Suite.
• Ability to type 45 WPM.
• Responsiveness to changing business needs.
• Ability to work with limited supervision.
• Ability to multi-task while also maintaining attention to detail.
• Ability to adhere to the code of ethical conduct.

EDUCATION/EXPERIENCE REQUIREMENTS

• Minimum Education: High School Diploma or equivalent.
• Preferred Education: College degree preferred.
• 2 years of customer service and/or call handling experience in a call queue
• Desire for career development within the insurance industry.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person