We are recruiting for the role of a Help Desk Manager in Sioux Falls, South Dakota. In this crucial position, you will be managing the daily operations of our help desk team that handles T1/2 incidents, ensuring customer issues are resolved in a timely and effective manner. You will also play an instrumental role in optimizing our support processes, leading a team of support technicians, and maintaining a high level of customer satisfaction. Please apply now, call 319-362-8606, or for immediate response email your resume direct to myself: Shawn M Troy - Technology PRactice Director with Robert Half (additional contact information on LinkedIn). Responsibilities• Oversee the daily operations of the help desk team to ensure efficient and effective customer support.• Manage T1/2 incidents, ensuring that they are resolved in a timely manner.• Take the lead in optimizing support processes to improve efficiency and customer satisfaction.• Manage a team of support technicians, providing them with guidance and support as necessary.• Maintain a high level of customer satisfaction by ensuring that all customer issues are resolved properly.• Use your knowledge of Citrix Technologies, EO/IR systems, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments, Deskside Support, and Microsoft Windows to improve our help desk operations.• Monitor the team's performance, providing feedback and coaching to improve their skills and performance.• Collaborate with other teams and departments to improve customer support across the organization.• Stay up-to-date with the latest trends and developments in the industry to ensure that our help desk operations are in line with industry standards.• Develop and implement strategies for improving the overall efficiency and effectiveness of our help desk operations.