12 Jobs in Salisbury, MD
IMPACT Technology Group, Inc. is Hiring a Service Manager Near Salisbury, MD
The mission of the Service Manager is to manage the team of Service Desk to deliver on metrics and deliver the Client WOW experience IMPACT desires for it's clients. The Service Manager will work to ensure overall client satisfaction and IMPACT success in meeting client service requests. The Service Manager will provide leadership on the Service Desk team and service department. The Service Manager supervises the Service Desk Team activity and works with the Service Dispatcher to maximize team member utilization. The Service Manager assesses and improves IMPACT processes to increase customer satisfaction and decrease service costs.
Responsibilities
- Provide advanced technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or remotely
- Broad knowledge of IT industry related fields
- Recommend hardware and software improvements
- Track customer issues and resolutions
- Supervisory duties related to Help Desk Team
Qualifications
- Previous advanced experience in IT is preferred, but no required
- MUST have previous management experience
- Ability to lead and inspire a team towards meaningful goals
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Ability to work under tremendous pressure
- Masterful multitasking skills
Just to prove that you pay attention and can follow directions, when you apply for this position, please put your favorite flavor of ice cream in Answer A. Yep, that’s our little trick to sort out the people who blanket send their resume to anyone and everyone and don’t really care about what the job is versus the folks (like you) who are truly interested in this position. Plus, we want to know too!
Benefits of Working at IMPACT
So why is IMPACT a great place to work and what’s in it for you?
- You will get to meet a lot of cool people, tour some amazing facilities, and travel.
- The sky is the limit and so is the pay.
- You get work in one of the hottest and still cool, exciting, and rapidly changing world of technology that changes our lives every day.
- Our culture is all about teamwork, results, having fun, and serving our Clients!
- We hold each other accountable so we use systems and tools to track results and enhance our performance. We do this with numbers, and we are process driven. So, results matter, excuses walk. It is either put up or shut up.
- Our team delivers and you can be confident that what you sell will get delivered and the customer will be thrilled.
- We have fun and we take care of our team. We live and die as a team. Whether happy-hour events, in office games, monthly outings, or quarterly retreats… when the company wins, we celebrate as a team.
- You will get to work with our CEO directly and be a big part of the growth strategy for our company.
- We have a sales process. You will get in-depth training on our systems, processes, and solutions.
- We are a fast-moving company, always looking to grow.
Benefits include group medical/vision/dental/life insurance, paid vacation, holidays, IRA/401k, and much more.
We are looking to bring our new colleague on board as soon as possible, but we will spend the necessary time to find the best fit both in abilities and culturally. One thing that will give you a BIG leg up (but is optional) is to send a quick video in along with your resume (in fact, everyone who works here did this). You can put the link in Answer B. In your video tell us why you think you’re perfect for this job and why you will rock this position. This is purely for us to get a sense of your personality. And if you decide not to send a video (that’s ok), please tell us why you chose not to send in a video in Answer B.
To learn more about us, check out impacttg.com.
We can’t wait to meet you!!!
No Phone Calls Please!
Job Type: Full-time
Pay: $25.00 - $30.00 per year
Job Summary
Full Time
$110k-139k (estimate)
06/21/2023
06/08/2024
itcopiers.com
Long Prairie, MN
<25
Related Companies
The job skills required for Service Manager include Leadership, Client Service, Customer Satisfaction, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
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Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
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A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
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Experienced leader with proven record providing exceptional customer service operations.
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Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
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The service manager must also be able to work under stress besides handle stress.
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Step 3: View the best colleges and universities for Service Manager.
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