Arrow Fastener (www.arrowfastener.com), a business unit of Hangzhou GreatStar Industrial Ltd., is the producer of quality fastening products and accessories. Founded in 1929, Arrow Fastener quickly became synonymous with its heavy-duty steel staple gun, the T50®. Time tested for more than 60 years, the Arrow T50® is the world’s best-selling staple gun. Today, Arrow Fastener manufactures and sells a full line of manual and electric staplers, brad nail guns, hot melt glue guns, hammer tackers, rivet tools and accessories.

Arrow Fastener Co., LLC has its headquarters and manufacturing facilities based in Saddle Brook, NJ. Arrow’s US, Canadian and European operations distributes its products in 14 countries, including Australia, Belgium, Canada, Denmark, Finland, France, Luxembourg, Mexico, Netherlands, Norway, Philippines, Sweden, United Kingdom and the United States

Position Summary

Reporting to the Quality Manager, the Quality Engineer is responsible for the performance of quality functions addressing the manufacturing processes, including Incoming Quality Control, Metrology Lab, and Quality Assurance. This position works to ensure conformity of products to specified quality standards by performing in-process visual, mechanical, and electrical inspections and testing. This position is also responsible for participating throughout the product development cycle to ensure quality is built into new products.

The Quality Engineer provides analysis and recommendations needed to allow manufacturing to produce the products and works with vendor and suppliers on the quality of materials, components and finished good received. Provides effective communication and services in solving production problems or pursuing operations improvements.

Key Responsibilities

• Directs audit of finished goods and in-process product and practices.
• Reviews rejects and determines responsibility for quality problems.
• Confers with engineering and production to discuss problems and recommend potential corrective action.
• Lead, compile, and analyze data pertaining to Internal Department Quality Metric (by Department-Stamping, HT, Plating, Staples and by Product Line)
• Issues reports pertaining to quality issues of manufactured product, and product returns.
• Issues product hold orders on products that do not meet safety and/or Company quality requirements.
• Recommend changes in part specifications in-order-to resolve continued part failures detected in production.
• Analyzes nonconformance reports, in-process audits, and packed set audit findings for purposes of initiating corrective action.
• Participates throughout product development lifecycle to ensure quality is built into new products.

• Coordinate and participate in quality planning review in various phases of New Product Development and Product Modification Process.
• Create internal audit plan and schedule internal audits.
• Assist Quality System Manager in the control of quality documents (manuals, procedures, work instructions and records).
• Assist customers on technical and quality questions.
• Lead the Control of Non-Conforming Products and Supply Chains.
• Champion, monitor and improve the calibration system process.
• Participate in corrective action and preventive action process.
• Conduct training relating to Quality Control procedures, work instructions, testing, etc.
• Participate in contract review, continuous improvements projects and Material Review Board as needed.

Experience and Qualifications

• Minimum 3 years’ experience in Quality Management in a Manufacturing environment, preferably within consumer products
• BS degree in Mechanical Engineering or equivalent. Certified Quality Engineering (CQE) preferred.
• Possesses exceptional problem-solving skills and proficiency in root cause analysis and continuous improvement, certifications in Six Sigma or other Lean programs a plus.
• Practical knowledge of Quality Tools, and Quality Management Systems
• Effective communication, computer, technical writing, and presentation skills.
• Demonstrates strong quality leadership and people management skills.
• Practical knowledge of Calibration System, Gaga R&R, Laboratory Equipment’s (XRF Spectrometer, Universal Testing Machine, Life Cycle Tester, Knoop/Vickers/Rockwell hardness tester, etc.).

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