Overview SOSi is currently seeking an experienced Resource Operations Manager to join our team in Reston, Virginia supporting a humanitarian assistance project for our government customer. The Resource Operations Manager is a senior role reporting to the Program Manager overseeing the day-to-day activities, specifically within the area of Performance Management (Organizational, Process, and System Effectiveness), in a fluid and dynamic environment. Must be able to quickly learn and integrate new concepts with past experience and apply both to address customer needs. A wide degree of creativity and latitude is expected, and the individual will rely on self-directed learning, experience, and judgment to plan and accomplish goals. Essential Job Duties Provide managerial guidance and oversight of the program resource operations Provide program-wide oversight of all inputs, outputs and outcomes associated with program performance Assist the Program Manager to develop and deploy Performance Management program capabilities and applications that contribute to the achievement of business, program, and contract objectives Oversee daily performance of contract support personnel ensuring program requirements are met in accordance with the contract statement of work (SOW) at best value (Performance, Quality, Cost) Communicate directly with customer operational and program leads as required (or delegates and provides oversight, accordingly) to maintain a good, effective working customer relationship Hold operational meetings as required to discuss operations and support personnel performance in order to identify program deficiencies and propose potential solutions Conduct analysis and provide reports with recommendations for all assigned work functions, activities, processes and organizational departments Assist with the development of systems, processes and tools to enhance program performance Maintain communication with program support staff setting program goals and objectives by assisting the various supporting teams to establish operational policies and procedures to enhance program operations Coordinate directly with corporate Information Technology (IT), Recruiting/HR, and Travel departments to facilitate achievement of overall performance objectives Perform administrative tasks as required to achieve assigned duties and responsibilities Assist in Sourcing, Intake Qualifications i.e. Training and Testing, Security, Customer Training, SOSi Training, Hiring, Acquiring, and Workforce Engagement Minimum Requirements Bachelor’s Degree; HR or Military experience may be substituted for a college degree Minimum of eight years of Operations/Operations Support experience Minimum of five years supervisory experience Strong computer skills (Microsoft Office, Word, Outlook, PowerPoint, and Office Software) Experience working in a Government Contractor environment Willingness to work in a “hands-on” role, multi-task, adapt to shifting priorities, and work extended hours to include weekends (if required) in a high-energy, deadline oriented workplace Must be high-energy, flexible, work well with teams, and able to find creative solutions Preferred Qualifications Experience with interpretation, translation, or linguistic operations strongly preferred Master's Degree preferred Work Environment Work in office in Reston on hybrid schedule Requires periods of non-traditional hours including consecutive nights or weekends when necessary May require ability to lift/and or move objects or packages of up to 25 lbs May require up to 25% travel in support of assigned tasks and responsibilities