4 Jobs in Rensselaer, NY
TekWissen ® is Hiring a Desktop Support Technician Near Rensselaer, NY
Position: Desktop Support TechnicianLocation: Rensselaer, NY 12144 Duration:12 Months Job Type: Contract Work Type: Non-Driving Job Description
- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by the service desk.
- Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
- Provides support for software, hardware and networking support for desktops, laptops and servers
- Provides maintenance and support on legacy products
- Supports Core, server products
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds and changes as required
- Tests and certifies PCs, networks, servers and client approved applications
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- The main duties of this position will include Break fix experience and customer service skills.
- 1-2 years of technical experience is Preferred.
- Client Service Support
- Knowledge of ticket system and SLA’s
Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.
TekWissen® is an equal opportunity employer supporting workplace diversity.
Job Summary
Full Time
Business Services
$52k-65k (estimate)
05/31/2024
06/28/2024
tekwissen.com
ANN ARBOR, MI
200 - 500
1998
Private
STEVE MOMORELLA
$10M - $50M
Business Services
Related Companies
About TekWissen ®
TekWissen provides enterprise software, web development, data warehousing, systems integration, information technology security services.
The job skills required for Desktop Support Technician include Customer Service, Networking, Help Desk, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Desktop Support Technician.
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