69 Jobs in Pleasant Prairie, WI
Global Channel Management, Inc is Hiring a Customer support Near Pleasant Prairie, WI
Company Description
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Customer Support Specialist needs 2-5 years Pharmaceutical experience.
Customer Support Specialist requires:
- Excellent People skills
- Analytical
- Advanced Excel Skills
- Proficient Business Objects
- Fast pace
- Quick learner
- Self-driven
- Bachelor’s degree preferred
Customer Support Specialist duties;
- Attend
business critical meetings to become part of the solution for any
issues that may arise and participate in cross functional team meetings. - Lead or participate in Continuous Improvement Programs to
ultimately provide our customers with a high level of quality service. - Perform operational support for Customer Service management.
- Create
reporting to monitor the effectiveness of the organization by
determining operational metrics and reporting for service performance. - Monitor
and evaluate Customer Service Representatives (CSR) phone interactions
with Health Care Professionals (HCP), consumers, distributors,
pharmacies, etc. against established metrics and provide feedback to
supervisors for performance discussions with incumbents on an ongoing
basis.
Additional Information
$22//hr
12 months
Job Summary
Full Time
Business Services
$57k-76k (estimate)
03/14/2024
07/20/2024
globalchannelmanagement.com
Atlanta, GA
<25
Business Services
Related Companies
The job skills required for Customer support include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support positions, which can be used as a reference in future career path planning. As a Customer support, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support. You can explore the career advancement for a Customer support below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support job description and responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
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Identify customer needs and help customers use specific features
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Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
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Update our internal databases with information about technical issues and useful discussions with customers
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Monitor customer complaints on social media and reach out to provide assistance
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support jobs
Foster effective problem solving.
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Communicate clearly with customers.
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Give credence to customer complaints.
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Avoid helping customers at breakneck speeds.
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Know how to close a conversation.
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Step 3: View the best colleges and universities for Customer Support.
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