Company DescriptionGlobal Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. QualificationsCustomer Support Specialist needs 2-5 years Pharmaceutical experience.Customer Support Specialist requires: Excellent People skills AnalyticalAdvanced Excel SkillsProficient Business Objects Fast paceQuick learnerSelf-drivenBachelor’s degree preferredCustomer Support Specialist duties; Attend business critical meetings to become part of the solution for any issues that may arise and participate in cross functional team meetings. Lead or participate in Continuous Improvement Programs to ultimately provide our customers with a high level of quality service. Perform operational support for Customer Service management. Create reporting to monitor the effectiveness of the organization by determining operational metrics and reporting for service performance. Monitor and evaluate Customer Service Representatives (CSR) phone interactions with Health Care Professionals (HCP), consumers, distributors, pharmacies, etc. against established metrics and provide feedback to supervisors for performance discussions with incumbents on an ongoing basis.Additional Information$22//hr12 months