• Approach all encounters with guests and associates in a friendly service
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Set the standard for guest relations at the Front Desk.
• Obtain all necessary information when taking room reservations.
• Monitor all special guest requests.
• Review Front Office log and Trace File daily.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
• Be aware of all rates packages and promotions currently underway.
• Be familiar with all in-house groups.
• Be aware of all closed out and restricted dates.
• Follow and enforce all hotel policies.
• Be able to perform all duties of Front Desk Agent.
• Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
• Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
• Ensure the maximization of room revenue through Rooms Merchandising.
• Answer all guest inquiries in a timely and professional nature.
• Be involved in departmental meeting planning and execution.
• Help maintain productivity levels at or above budgeted standards.
• Perform any other duty as required by management.
• Assist in training of new hires and current associates on a regular basis.
• Attend meetings as required by management.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Hotel: 3 years (Required)
• Customer service: 3 years (Required)

Work Location: In person