Holiday Inn Express
Responsible for: offering prompt and courteous service so the guests have an enjoyable experience. Maintain the cleanliness and guest ready appearance of outlet.

• Experience in a food and beverage position helpful

For this position specifically:

• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
• Must be able to stand for eight hours, bend, stretch, reach.

• Must be able to speak and read English, the ability to communicate in another language may be helpful.
• Must display professionalism, honesty, and trustworthiness at all times.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge in:

• Menu items and beverage choices
• Standards of operation as required by brand.
• Area shopping, dining, entertainment and travel directions to assist guest inquires.

• Entire property, staff, services, hours of operation, type of room, locations, rates, discounts.

Skills:

• Service minded, friendly professional behavior
• Suggest and serve quality food and beverage items as per standards

Abilities:

• Multi tasking
• Effectively communicate with guests, department heads, associates and home office support staff.
• Solve guest issues with professionalism maintain hospitable attitude.
• Work as a team member in aspects such as: cleaning, side work, food preparation and storage.

SPECIFIC RESPONSIBILITIES

• Prepare and consistently maintain dining area and supplies in a guest ready atmosphere.
• Close out shift by cleaning and restocking supplies for next day or shift.
• Maintain safety and security practices, have thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Ensure brand standard documentation is completed as required.
• Other duties as assigned, that the associate is capable of performing.

WORKING CONDITIONS/SPECIAL REQUIREMENTS
Standing, walking for long periods of time while maintain a friendly professional image. Be flexible in regard to work schedule. Be available as necessary 24/7, weekends and holidays.

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Holidays

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Required)

Work Location: In person